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- Tasks: Support customers in exciting water and land activities while ensuring safety and enjoyment.
- Company: Join Dŵr Cymru, a not-for-profit company dedicated to environmental care.
- Benefits: Enjoy flexible hours, staff discounts, full training, and a stunning work location.
- Why this job: Make a difference by helping others enjoy outdoor adventures in a beautiful setting.
- Qualifications: Water safety knowledge and excellent communication skills are essential.
- Other info: Work with a passionate team and gain valuable experience in customer service.
The predicted salary is between 20000 - 25000 £ per year.
Your role is to support the Activity team to safeguard and assist customers who undertake watersports, land-based or team-building activities; ensuring a high standard of health and safety at all times. Activity Centres are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.
Responsibilities
- Deliver excellent customer service by welcoming visitors, assisting throughout their visit and projecting a positive image of Welsh Water at all times.
- Support the delivery of high-quality land and water-based activities, including team-building programmes, in line with NGB and Welsh Water requirements.
- Manage activity equipment hire, including customer check-in, handling bookings and enquiries, taking payments and delivering effective safety briefings.
- Work proactively as part of a team to set up, operate and pack away site facilities, supporting customers using equipment on site.
- Ensure the safety of all site users by enforcing site rules, maintaining water safety standards and following procedures for incident reporting.
- Maintain activity equipment to a high standard, ensuring cleanliness, security, repair and continuous availability throughout the season.
- Support reservoir safety, biosecurity and general site upkeep in collaboration with the Ranger team, including litter picking, cleaning and basic maintenance.
- Work collaboratively with third-party organisations, including wildlife charities, volunteer groups and partner organisations.
- Support conservation, education, public access and recreational activities, events and open days.
- Provide flexible support to other departments (e.g. café or Ranger team) and undertake other duties as required to meet business needs.
Who you’ll work with
- Activity Manager
- Deputy Activity Manager
- Senior Activity Instructor
- Activity Instructor
- Receptionist
- Visitor Attraction Staff
Essential Knowledge & Experience
- Water safety knowledge
- Experience of working with the general public
- Excellent communication and interpersonal skills
- Enthusiastic about putting our customers first every day
- Ability to work on own initiative
- IT literate - we use a variety of computer systems which we will teach you
- Always honest and professional
Desirable Qualifications or Skills
- Appropriate National Governing Body (NGB) Certification in designated water sports discipline, e.g. RYA Start Windsurfing / Sailing
- Current Recognised First Aid Certificate/British Canoe Union (BCU) Qualification
- Experience delivering water or land-based activities
- Lifeguard Qualification
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities.
We have great benefits, including:
- Annual pay review
- Staff Discounts at our visitor attractions
- Full training given and uniform provided
- Beautiful working location
- Flexible working hours
Whilst also working for a not-for-profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment.
Leisure / Water Activity Assistants employer: Dwr Cymru Cyf
Contact Detail:
Dwr Cymru Cyf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure / Water Activity Assistants
✨Tip Number 1
Get to know the company! Research Dŵr Cymru Welsh Water and their values. When you show up for an interview, drop in some knowledge about their commitment to the environment and customer service. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers enjoy their activities, think of examples from your past experiences where you’ve gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Show your enthusiasm for outdoor activities! Whether it’s watersports or team-building, let your passion shine through. Talk about your experiences and how they relate to the role. This will help you connect with the interviewers on a personal level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Dŵr Cymru Welsh Water. Let’s get you started on this exciting journey!
We think you need these skills to ace Leisure / Water Activity Assistants
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping people! Share any experiences where you've gone the extra mile for customers, as we want to see that enthusiasm shine through.
Highlight Relevant Experience: Make sure to mention any previous roles or activities that relate to water sports or customer interaction. We’re keen on seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your skills and experiences. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dwr Cymru Cyf
✨Know Your Water Safety
Make sure you brush up on your water safety knowledge before the interview. Be ready to discuss how you would enforce safety standards and handle incidents. This shows that you take the role seriously and understand the importance of keeping customers safe.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Whether it’s welcoming visitors or assisting them during activities, having specific stories will demonstrate your enthusiasm for putting customers first, which is key for this role.
✨Teamwork Makes the Dream Work
Since you'll be working closely with a team, think about times when you've collaborated effectively with others. Highlight your ability to support colleagues and work together to create a positive experience for customers. This will show that you're a team player.
✨Get Familiar with the Activities
Research the types of land and water-based activities offered at the centre. Being knowledgeable about these activities will not only impress your interviewers but also help you answer questions about how you would assist customers and manage equipment effectively.