At a Glance
- Tasks: Help customers with queries and solve problems in a fast-paced environment.
- Company: Join Dŵr Cymru Welsh Water, a diverse and inclusive team dedicated to serving the community.
- Benefits: Enjoy 33 days annual leave, enhanced pension contributions, and gym discounts.
- Other info: Flexible working options available after a 6-month probation period.
- Why this job: Make a real difference by supporting customers and building trust every day.
- Qualifications: Strong communication skills, resilience, and a passion for helping others.
The predicted salary is between 21000 - 25000 £ per year.
Responsibilities
- Supporting customers through multiple channels in both Welsh and English.
- Helping customers with enquiries relating to their bills, payments, water and wastewater services.
- Using your problem-solving skills to resolve a wide range of customer queries.
- Taking ownership of customer cases and aiming to resolve issues at the first point of contact.
- Working collaboratively with colleagues and other departments to find the best outcomes for customers.
- Maintaining accurate customer records and ensuring GDPR compliance.
- Managing customer requests through shared inboxes and digital channels.
- Supporting business campaigns and responding to emerging customer issues and trends.
- Participating in a standby rota when required.
- Representing Welsh Water at community and public events, including Welsh language events such as the Eisteddfod and Royal Welsh Show.
- You’ll start on a Band 3 salary of £26,200, while completing your onboarding and development programme.
- Following successful completion of your onboarding plan and demonstration of the required competencies, you’ll progress to the Band 4 salary for the role.
- To support your development and set you up for success, you’ll receive comprehensive training and ongoing coaching throughout your onboarding period.
- Hybrid working opportunities may be available following successful completion of your training and probation period.
- You’ll use your Welsh and English language skills to provide excellent customer service, resolve complex enquiries and ensure customers receive the right support at the right time.
- You’ll start on a Band 3 salary of £26,200, while completing your onboarding and development programme.
- Following successful completion of your onboarding plan and demonstration of the required competencies, you’ll progress to the Band 4 salary for the role.
- To support your development and set you up for success, you’ll receive comprehensive training and ongoing coaching throughout your onboarding period.
- Hybrid working opportunities may be available following successful completion of your training and probation period.
- Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
- Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
- Enhanced employer pension contributions - Up to 11% employer contributions
- Enhanced family friendly policies
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
- Reduction on gym memberships and high street shopping
- Cycle to work scheme
- Car-leasing scheme
- Health CashBack scheme
- An employee assistance programme for employees and their immediate family
- Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
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Customer Advisor in Cardiff employer: Dwr Cymru Cyf
Dwr Cymru Cyf is an exceptional employer that prioritises employee development and environmental responsibility, making it a rewarding place to work as an Apprentice Sewerage Network Technician. With a strong commitment to high standards of service and compliance, employees benefit from a collaborative work culture, opportunities for growth, and the chance to make a meaningful impact in their communities. Located in England, the company fosters a supportive environment where team members can thrive while contributing to sustainable practices.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, dive into Welsh Water's values and mission. This will help you connect your passion for helping people with their commitment to customer service.
✨Tip Number 2
Practice your problem-solving skills! Think of examples where you've successfully resolved issues in the past. This will show that you're ready to tackle those challenging conversations head-on.
✨Tip Number 3
Show off your communication skills! During the interview, be friendly and positive. Remember, they want someone who can build rapport with customers, so let your personality shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Welsh Water.
We think you need these skills to ace Customer Advisor in Cardiff
Some tips for your application 🫡
Show Your Passion:When writing your application, let your genuine passion for helping people shine through. We want to see that you care about customer service and are excited about the opportunity to make a difference.
Be Clear and Concise:Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate straightforward communication, just like we expect with our customers!
Highlight Your Resilience:Since the role involves dealing with challenging situations, share examples of how you've handled tough conversations or problems in the past. Show us that you can stay calm and positive under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Dwr Cymru Cyf
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Welsh Water's core values. Understanding their commitment to equality, diversity, and inclusion will help you align your answers with what they stand for, showing that you're a great fit for their culture.
✨Prepare for Customer Scenarios
Since the role involves handling customer queries and complaints, think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you built rapport, empathised with customers, and found solutions, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Excellent communication is key for a Customer Advisor. Practice articulating your thoughts clearly and positively. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you come across as friendly and professional.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the training process or how the team collaborates to improve customer service. It’s a great way to demonstrate your enthusiasm and curiosity.
