Executive Assistant in Cardiff

To provide high-level, proactive and confidential administrative support to three Directors on the Dwr Cymru Executive (DCE). The EA will ensure the smooth running of the Directors\’ offices, enabling them to focus on strategic and operational priorities that impact water services, compliance and stakeholder engagement.
Responsibilities
Diary, Email and Communication Management: proactively manage complex diaries; monitor and manage email inboxes; act as first point of contact for stakeholders.
Meeting and Event Coordination: arrange agendas; take minutes; coordinate actions; organise events, workshops, conferences and site visits; issue communications for business-critical events.
Document and Correspondence Management: produce, draft, format and issue correspondence, reports and presentations, including regulatory submissions, customer complaint responses and Board papers.
Financial and Procurement Administration: evaluate & process expenses, mileage claims, procurement card transactions; coordinate budgets and raise purchase orders.
Stakeholder Liaison and Communication: build relationships with regulatory bodies, contractors and partner organisations; coordinate communications.
Project and Process Support: coordinate projects and business processes such as induction plans, business continuity planning, and process improvement.
Qualifications
NVQ level 3 Business Administration qualification or equivalent and substantial experience supporting senior leaders.
Expert user of SRM purchasing system.
Expert user of SAP.
A high level of practical experience and formal training to handle highly sensitive regulatory and customer information with discretion and confidentiality, ensuring compliance with data protection standards and organisational policies.
Knowledge & Skills
Highly discretionary and confidential handling of regulatory and customer-sensitive information.
Ability to communicate with and influence individuals within and outside the organisation.
Excellent organisational, communication and interpersonal skills.
Strong IT skills, including proficiency in Microsoft Office and industry-specific systems (e.g., procurement, compliance and incident management platforms).
Ability to adapt, manage multiple priorities and work under pressure.
Proactive, flexible and solution-focused approach, understanding the water sector’s operational and regulatory context.
Benefits
Variable pay schemes.
Enhanced employer pension contributions – up to 11% employer contributions.
Internal employee networks (Embrace, LGBT+, Neurodiverse, Disability, Women of Welsh Water, Parents, Wellbeing, etc.).
Enhanced family-friendly policies.
Progression opportunities, including funded training, coaching and mentoring programmes.
Reduction on high street & online shopping.
Cycle to work scheme / Car-leasing scheme.
Online GP service.
Voluntary private healthcare.
Free mortgage brokering service.
Employee assistance programme for employees and their immediate family.
Free Headspace App to support wellbeing.
Colleague matched fundraising scheme up to £500 per year.
20% off all Welsh Water visitor attraction centres and gift shops.
Flexible working patterns.
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