At a Glance
- Tasks: Assist customers with developer services and manage water connection applications.
- Company: Welsh Water, committed to equality and diversity in the workplace.
- Benefits: 34 days annual leave, competitive salary, and various employee perks.
- Other info: Opportunities for training, progression, and a vibrant work culture.
- Why this job: Join a supportive team and make a difference for our customers every day.
- Qualifications: GCSE or A Level education and 2 years' customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Providing a professional and class leading front line interface for both our personal and business customers requiring developer related services. This will include:
- Answering customer queries on Waste and Clean water connections
- Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems
- Processing connection applications for water & sewerage services, including instigating, tracking and closing‑out the relevant job in line with our commitments to the customer
- Liaising with Land Agents/Minor Works/Operational staff
- Providing standard documentation and application packs to our customers
- Undertaking Drainage & Water searches for property conveyance purposes
- Ensuring the relevant charges for our services are captured and quoted correctly
- Support administrative services to the wider team
- Undertaking any other duties as required to meet the needs of the business
Qualifications
- Educated to minimum GCSE or A Level preferable
- At least 2 years' experience and a proven track record in a customer facing environment
- Enthusiastic about putting our customers first every day
- Excellent communication skills
- Excellent IT skills (MS Office, SAP)
Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. Applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities.
As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
- Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
- Enhanced employer pension contributions – up to 11% employer contributions
- Enhanced family friendly policies
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
- Reduction on gym memberships and high street shopping
- Cycle to work scheme
- Car‑leasing scheme
- Health CashBack scheme
- An employee assistance programme for employees and their immediate family
Developer Services Advisor in Cardiff employer: Dwr Cymru Cyf
Welsh Water is an exceptional employer that prioritises customer service while fostering a supportive and inclusive work environment. With a commitment to employee growth through funded training and mentoring programmes, alongside generous benefits such as enhanced pension contributions and 34 days of annual leave, we ensure our team members feel valued and empowered. Located in a vibrant community, we celebrate diversity and encourage all individuals to bring their authentic selves to work, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Services Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dwr Cymru Cyf. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dwr Cymru Cyf before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Developer Services Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dwr Cymru Cyf:Your cover letter is your chance to shine! Tell us why you want to work at Dwr Cymru Cyf specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dwr Cymru Cyf!
How to prepare for a job interview at Dwr Cymru Cyf
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
