Dŵr Cymru Cyf is seeking a detail-oriented Customer Compliance & Feedback Specialist to support the Customer Services team. You will manage and respond to customer feedback and complaints across channels, ensure timely responses for DSARs, and maintain records for governance and audits.
The role requires strong written and verbal communication, impartial case handling, and the ability to coordinate with multiple departments while adhering to OFWAT regulations and GSS requirements.
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Customer Complaints & Compliance Lead in Cardiff employer: Dwr Cymru Cyf
Dŵr Cymru Cyf is an exceptional employer that prioritises employee wellbeing and professional development, making it an ideal workplace for HR Advisors. With a strong commitment to fostering a positive workplace culture, employees benefit from comprehensive coaching on employment law and access to various growth opportunities within the organisation. Located in the UK, Dŵr Cymru Cyf offers a collaborative environment where your contributions directly impact the success of the team and the community.
