At a Glance
- Tasks: Provide exceptional customer service and manage complex operational issues.
- Company: Join Dŵr Cymru, a leading water services company with a strong team culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to enhance performance and customer satisfaction.
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: Experience in customer service and teamwork is essential.
The predicted salary is between 24000 - 28000 £ per year.
Working in this customer handling role, you will be part of a team responsible for providing an exceptional level of customer service, owning and recovering customers who have complex operational issues. You will manage these issues whilst supporting the achievement of regulatory, customer and performance related targets.
Responsibilities:
- Being the named point of contact and managing case load activity to ensure the customer has no reason to chase or to make a complaint.
- Prioritising and scheduling work for customer service and for environmental incidents.
- Escalating any reactive work with potentially high customer and environmental impact.
- Following operations' attendance in response to customer contact and closing the loop ensuring issues have been fully resolved to avoid customer complaints.
- Developing strong working relationships with the operational teams.
- Updating information in various IT systems daily.
- Efficiently organising your own time, identifying opportunities to enhance performance and customer service delivery.
- Undertaking any other duties as required to meet the needs of the business.
- Work closely with all Welsh Water business units to keep customers informed, improve customer experience and C-MeX / B-MeX.
- Attend team meetings and huddles to share insights, lessons learned and updates.
You will need to participate in a 7‑day flexible working pattern of shifts between 7am‑7pm and be on a standby rota.
Qualifications:
- Experience of providing good customer service.
- Experience of working in a busy team with attention to detail.
Knowledge & Skills:
- Able to communicate well (both verbally and in writing), actively listen and respond appropriately to solve problems.
- Knows how to seek the opinions and experiences of others to understand different approaches to problem solving.
- Able to build and maintain good networks with internal and external contacts.
- Able to work to tight deadlines, sometimes in difficult circumstances.
- Able to use Microsoft software packages along with the company's internal packages.
Customer Care Advisor (CRO) in Cardiff employer: Dwr Cymru Cyf
Dŵr Cymru is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for Customer Care Advisors. With a focus on delivering outstanding customer service, employees benefit from flexible working patterns, opportunities for professional growth, and a collaborative environment that values teamwork and communication. Located in Cardiff, the company fosters a strong sense of community while ensuring that staff are equipped to handle complex customer issues effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor (CRO) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dŵr Cymru and their customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional customer service, make sure you can clearly articulate your thoughts. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complex issues. Be ready to share these during your interview to demonstrate how you can handle similar situations at Dŵr Cymru.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Care Advisor (CRO) in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Customer Care Advisor. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role is all about providing exceptional customer service, share specific examples of how you've handled complex issues in the past. We want to see your problem-solving skills in action!
Keep It Clear and Concise:When writing your application, be clear and to the point. Avoid jargon and make sure your communication is easy to understand. We appreciate straightforwardness, especially when it comes to resolving customer issues.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way to ensure we receive your details and can get back to you quickly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Dwr Cymru Cyf
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled complex issues in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of exceptional service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved operational issues or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and effectiveness in problem-solving.
✨Familiarise Yourself with the Company
Research Dŵr Cymru and their customer service approach. Understanding their values and how they handle customer enquiries will allow you to tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Teamwork Abilities
Since this role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Highlight instances where you've built strong relationships with colleagues to enhance service delivery.
