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For Companies At a Glance
- Tasks: Resolve customer queries and ensure top-notch service standards.
- Company: A leading water utility company in Cardiff with a focus on teamwork.
- Benefits: Competitive benefits, generous leave, and great progression opportunities.
- Why this job: Join a diverse team and make a real difference in customer care.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Exciting opportunity for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A water utility company in Cardiff is seeking individuals to join their new business customer service team. The role involves resolving customer queries, ensuring high service standards, and collaborating with various stakeholders.
Candidates should ideally have a background in customer service and demonstrate excellent communication and problem-solving abilities, as well as a passion for teamwork.
The company promotes a diverse workplace and offers competitive benefits, including generous leave and progression opportunities.
Business Customer Care Specialist in Cardiff employer: Dwr Cymru Cyf
Contact Detail:
Dwr Cymru Cyf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Care Specialist in Cardiff
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving customer queries, we recommend doing mock interviews with friends or family. This will help you articulate your problem-solving abilities and demonstrate your passion for teamwork.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and serious about joining the team. Don't miss out on this opportunity!
We think you need these skills to ace Business Customer Care Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the role of a Business Customer Care Specialist, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for teamwork and your commitment to high service standards. We love seeing candidates who can communicate their enthusiasm for the role and the company.
Showcase Your Communication Skills: Since this role involves resolving customer queries, it’s crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, make sure you convey your ability to engage with customers effectively and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Dwr Cymru Cyf
✨Know the Company Inside Out
Before your interview, take some time to research the water utility company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about resolving customer queries, prepare examples from your past experiences where you successfully handled difficult situations. Highlight your communication and problem-solving skills, as these are crucial for a Business Customer Care Specialist.
✨Emphasise Teamwork
The company values collaboration, so be ready to discuss how you've worked in teams before. Share specific instances where you contributed to a team's success or helped resolve conflicts, demonstrating your passion for teamwork.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, progression opportunities, and what a typical day looks like in the customer service team. This shows that you're engaged and serious about the role.
