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- Tasks: Lead the design and delivery of secure, high-performing ServiceNow solutions.
- Company: Join DWP, a leader in digital innovation with a focus on purpose.
- Benefits: Enjoy a competitive salary, generous pension contributions, and flexible working hours.
- Other info: Be part of an award-winning culture that values diversity and professional growth.
- Why this job: Make a real impact in cybersecurity and IT operations while developing your skills.
- Qualifications: Strong ServiceNow development experience and knowledge of security or IT operations required.
Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP. Digital with Purpose.
Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response, vulnerability and threat intelligence or IT operations including incident management, CSDM and CMDB.
As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout.
What skills, knowledge and experience will you need?
- Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation.
- Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments.
- Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement.
- Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture.
You and your role
As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions.
You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview.
Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year.
Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process:
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior Technical Lead employer: DWP
Contact Detail:
DWP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially DWP's focus on cybersecurity and IT operations. Be ready to discuss how your experience aligns with their needs and showcase your problem-solving skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace Senior Technical Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your ServiceNow development expertise and experience in SecOps or ITSM frameworks. We want to see how your skills align with what we're looking for, so don’t hold back!
Showcase Your Leadership Skills: As a Senior Technical Lead, we’re keen on seeing your leadership qualities. Share examples of how you've led teams or projects, especially in complex environments. This will help us understand your approach to guiding others.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language to describe your experiences and achievements. We appreciate brevity, but make sure you include all the important details that showcase your capabilities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you get all the latest updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at DWP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow development expertise. Be ready to discuss specific modules you've implemented, especially in SecOps or ITSM. Prepare examples of how you've tackled complex requirements and delivered high-performing solutions.
✨Showcase Your Cybersecurity Knowledge
Since the role requires a solid understanding of cybersecurity, be prepared to talk about your experience with incident response, vulnerability management, and threat intelligence. Highlight any projects where you've designed solutions that incorporate defence-in-depth strategies.
✨Demonstrate Leadership Skills
As a Senior Technical Lead, you'll need to show your ability to lead teams and manage stakeholder relationships. Think of examples where you've successfully guided a team through technical challenges or aligned priorities with stakeholders to achieve project goals.
✨Prepare for Technical Discovery Discussions
Expect to engage in discussions around technical discovery and problem-solving. Prepare to articulate your analytical approach and how you've developed actionable recommendations in previous roles. This will showcase your ability to navigate complexity and deliver effective solutions.