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- Tasks: Ensure smooth operation of critical systems and solve complex problems.
- Company: Join DWP Digital, the UK's largest government department with a purpose.
- Benefits: Competitive pay, generous leave, hybrid working, and a fantastic pension scheme.
- Why this job: Make a real impact on services used by millions every day.
- Qualifications: Experience in application support and a passion for automation.
- Other info: Flexible hours, professional development, and a supportive work culture.
The predicted salary is between 37238 - 46000 £ per year.
Senior Application Operations Engineer
Pay up to £46,547 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for an outstanding Senior Application Operations Engineer to join our community of tech experts in DWP Digital, to provide application operations which deliver continuity of service for our users across DWP Digital services.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Demonstrable ability of building strong relationships within a team and with other stakeholders to ensure service outcomes are achieved.
- Evidence of successfully implementing improvement initiatives from a technical and process angle. A passion for automation over manual interventions.
- Problem Solving & Systems Thinking – Proven ability to break down complex problems and think in terms of system architecture; Evidence of ability to resolve complex incidents across multiple systems.
- Previous experience of managing the technical application support of services including understanding and exposure of the ITIL Service Management Framework to deliver a quality service.
You and your role
If you're passionate about keeping critical systems running smoothly and love solving complex problems, this could be the role for you. You'll be working with a mix of technologies, from Linux and Windows servers to cloud platforms and databases. making sure our applications are reliable, secure and performing at their best.
You'll be the go-to person when things go wrong, helping to fix issues, improve processes and support your colleagues. We work in an agile environment, using ITIL and other best practices to deliver great service to our users. You'll also play a key role in mentoring others, driving improvements and collaborating with a wide range of teams across DWP Digital.
Whether it's managing incidents, leading service transitions, or helping new starters settle in, you'll be central to making sure our services run like clockwork. If you're ready to take the lead, share your expertise and make a real impact then apply now.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Blackpool or Newcastle, whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £46,547
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £12,000 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable, so our application and selection process are just two stages:
Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior Application Operations Engineer employer: DWP
Contact Detail:
DWP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP Digital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled complex issues in tech. DWP loves candidates who can demonstrate their systems thinking!
✨Tip Number 3
Show your passion for automation! Be ready to discuss how you've implemented improvements in past roles. DWP is all about efficiency, so highlight your experience with automation over manual processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DWP Digital community.
We think you need these skills to ace Senior Application Operations Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your passion for keeping critical systems running smoothly and solving complex problems. Make sure to highlight any relevant experiences that showcase this.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for specific skills like problem-solving and experience with ITIL, so make sure you mention these clearly.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Click apply and get started on your journey with us!
How to prepare for a job interview at DWP
✨Know Your Tech Inside Out
As a Senior Application Operations Engineer, you'll need to be well-versed in various technologies like Linux, Windows servers, and cloud platforms. Brush up on your technical knowledge and be ready to discuss how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous positions. Be ready to explain your thought process and how you approached the issue, especially in relation to system architecture and incident management.
✨Demonstrate Your Team Spirit
Building strong relationships is key in this role. Think of instances where you've collaborated with teams or stakeholders to achieve service outcomes. Highlight your ability to mentor others and drive improvements within a team setting.
✨Familiarise Yourself with ITIL Practices
Since the role involves managing technical application support, having a solid understanding of the ITIL Service Management Framework is crucial. Be prepared to discuss how you've implemented ITIL practices in your previous work to deliver quality service.
