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For Companies At a Glance
- Tasks: Lead the transition of new services into live operation, ensuring smooth and efficient delivery.
- Company: Join DWP, the UK's largest government department, committed to making a difference.
- Benefits: Enjoy a competitive salary, generous leave, flexible hours, and a fantastic pension scheme.
- Other info: Be part of an award-winning culture that values diversity and professional growth.
- Why this job: Make a real impact by ensuring vital services are ready for millions of users every day.
- Qualifications: Experience in Agile project delivery and strong communication skills are essential.
The predicted salary is between 44447 - 62226 £ per year.
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
Are you committed to excellence in Service Management, particularly Service Transition? Join DWP's Service Transition team, the final gateway before new services go live. As a Service Transition Manager, you'll be right at the heart of the action partnering with Service Design and operational teams, safeguarding live service, building robust support models, running Early Life Support and driving key assurance activities. All for services used by millions of people every day. Sound like your kind of challenge? Apply today!
DWP. Digital with Purpose. Our DWP Digital experts are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Experience supporting project delivery in an Agile environment, ensuring work is planned and managed to achieve high quality outcomes.
- Proven ability to transition new services into live operation, managing risks, dependencies and effective handover to operational teams.
- Track record of identifying improvement opportunities and supporting successful implementation of changes.
- Experience delivering service transition assurance, following service integration processes and escalating risks or gaps where required.
- Strong communication and interpersonal skills, with the ability to build effective relationships across service design, operations and IT teams.
- Ability to prepare for and support go live readiness activities, ensuring services are stable, supported and operational from day one.
You and your role
This Service Transition Manager role is your opportunity to take the lead in bringing new and improved services into live operation with confidence and control. Working at the heart of the ITIL Service Management framework, you'll partner closely with Service Design and IT Operations teams to make sure every service lands smoothly, safely and ready to perform. You'll drive the transition plan from start to finish coordinating schedules, managing risks, dependencies and ensuring every project is fully prepared for go live. You will own any issues that arise during transition, maintaining responsibility until they are resolved or handed over appropriately. You will carry out QA checks in line with departmental service integration processes, highlighting any gaps or risks that may impact service readiness. You'll also make sure our development teams provide all necessary transition deliverables, enabling new services to have complete and well defined support structures, including processes, SLAs, KPIs and OLAs.
We're hiring you because you're an expert, so when you spot opportunities to improve - finding ways to be more efficient, embed best practice, or use automated technologies - we'll work with you to make those changes.
Details
- Location: You'll join us in your choice of our brilliant digital hubs in Blackpool, Manchester or Newcastle.
- Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
- Pay: We offer competitive pay of £44,447.
- Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £12,876 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Service Transition Manager in North East employer: DWP
Contact Detail:
DWP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager in North East
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at DWP. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for your interview by brushing up on Agile methodologies and service transition processes. We want to see you shine, so practice articulating your experience with real-life examples.
✨Tip Number 3
Show us your passion for service management! During interviews, share why you love this field and how you’ve made a difference in past roles. Enthusiasm goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need to ace the process.
We think you need these skills to ace Service Transition Manager in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Service Transition Manager role. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in real situations. We want to see your track record of managing transitions and improving processes, so make it clear!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Less is often more!
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed! It’s super easy, and you’ll find all the info you need to get started on your application.
How to prepare for a job interview at DWP
✨Know Your Service Transition Inside Out
Make sure you understand the ins and outs of service transition management. Brush up on ITIL principles and be ready to discuss how you've successfully transitioned services in the past. Highlight specific examples where you managed risks and dependencies effectively.
✨Showcase Your Agile Experience
Since the role requires experience in an Agile environment, prepare to talk about your previous projects. Be ready to explain how you planned and managed work to achieve high-quality outcomes, and how you adapted to changes during the project lifecycle.
✨Communicate Like a Pro
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Think about how you’ve built relationships with service design and operational teams in the past, and be prepared to share those experiences.
✨Prepare for Go Live Readiness
Understand what it takes to ensure services are stable and operational from day one. Be ready to discuss your approach to go live readiness activities, including QA checks and how you’ve handled issues that arose during transitions in previous roles.