DWP. Digital with Purpose.
Would you like to build a career in technology while earning a salary and gaining a recognised qualification?
DWP Digital is offering an exciting opportunity to join our Service Management community as an Apprentice IT Service Manager. You'll combine practical workplace experience with a Level 3 Digital Support Technician Apprenticeship, developing the skills, knowledge and confidence needed for a successful career in digital services.
We’re using innovative technology to deliver digital services that support millions of people across the UK. From benefits and pensions to employment support, our systems help people at key moments in their lives.
DWP is the UK’s largest government department, making payments worth over £195bn each year and supporting millions of customers. The scale of our work is extraordinary, and our purpose is unique.
We’d love you to join us.
What skills, knowledge and experience will you need?
- Strong communication skills and the ability to work with a range of people
- Good problem-solving skills and a logical approach to issues
- An interest in technology and digital services
- The ability to organise and prioritise your workload
- Attention to detail and a commitment to quality
- A willingness to learn and develop new technical and service management skills
- The ability to work effectively as part of a team
Delivery. Work. Projects.
Join DWP Digital as an Apprentice IT Service Manager and gain practical experience supporting live digital services that millions of people rely on every day.
You’ll work alongside experienced Service Managers, learning how to monitor system performance, support incident resolution, contribute to change and problem management activities and help ensure our services remain reliable and effective for customers.
Depending on your placement, you could support services used by Child Maintenance Service customers and caseworkers or help underpin the digital payment services that deliver benefits and pensions to millions of people across the UK.
You’ll receive dedicated study time, structured training, mentoring and ongoing support throughout your apprenticeship journey, helping you develop technical capability alongside valuable workplace experience.
This is a fantastic opportunity to gain a recognised qualification, build sought-after digital skills and contribute to some of the UK’s most important public services.
Details. Wages. Perks.
Hybrid Working: We work a hybrid model - you’ll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
Pay: We offer competitive pay for this role of £32,137.
Pension: You’ll get a brilliant civil service pension with employer contributions of 28.97%, worth over £9,310 per year.
Holidays: A generous leave package starting at 24 days rising to 26 days after one year (rising to 31 days over time).
You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process:
We know your time is valuable, so our application and selection process is just two stages:
- Interview: A single stage interview online.
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Apprentice IT Service Manager in Newcastle upon Tyne employer: DWP
DWP is an exceptional employer, offering a collaborative and inclusive work culture that prioritises employee well-being and professional growth. With competitive pay, a generous pension scheme, and flexible working arrangements, employees can enjoy a healthy work-life balance while contributing to meaningful digital transformation initiatives that impact millions across the UK. Join us in our vibrant digital hubs in Blackpool or Newcastle, where you'll be part of a forward-thinking team dedicated to excellence and innovation in public service.
