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- Tasks: Shape and deliver new features on the UK's largest ServiceNow platform.
- Company: Join DWP, the UK's largest government department with a purpose-driven mission.
- Benefits: Competitive pay, generous holidays, flexible hours, and a fantastic pension scheme.
- Other info: Hybrid working model with excellent career growth and a diverse, inclusive culture.
- Why this job: Make a real impact on digital solutions used by millions every day.
- Qualifications: Experience in ServiceNow modules and a Certified ServiceNow System Administrator certification required.
The predicted salary is between 73205 - 73205 £ per year.
We are looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow within Europe! We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Substantial experience of various modules and applications within ServiceNow (e.g. ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations).
- Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Proven ability to work in a fast-paced environment either as part of a team or under your own initiative.
- Demonstrable experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team, showing initiative when tackling issues and providing potential solutions where applicable.
- Strong working knowledge and practical experience of IT methodologies such as Agile.
- Significant experience of effectively communicating at different levels to various technical and non-technical audiences.
- You must hold a Certified ServiceNow System Administrator certification. Evidence of this qualification will be requested.
You and your role
We're looking for a Senior ServiceNow Developer to help shape and deliver new features and improvements on our live ServiceNow platform. You'll play a key role in building high quality solutions, keeping work moving by tackling blockers early and making sure everything meets our delivery standards and timescales.
You'll support and guide other developers, reviewing code, sharing good practice and line managing more junior colleagues. Working closely with the Delivery Manager, you'll be part of a collaborative product team, partnering with internal teams and users across DWP.
You'll also help set the technical direction for ServiceNow, assessing new ideas and enhancements while keeping a firm eye on performance, security, accessibility and stability. Clear documentation and a practical, delivery focused mindset are essential as you help the platform continue to grow and evolve.
Details
- Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
- Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
- Pay: We offer competitive pay of up to £73,205.
- Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference.
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process:
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior ServiceNow Developer in London employer: DWP
Contact Detail:
DWP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Developer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow skills. Be ready to discuss specific modules you've worked with and how you've tackled challenges in past projects. Show us your problem-solving prowess!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex tech stuff to non-tech folks. Try explaining your past projects to friends or family to get comfortable with simplifying your language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at DWP.
We think you need these skills to ace Senior ServiceNow Developer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with ServiceNow modules and applications. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've tackled complex issues in a fast-paced environment. We love seeing initiative, so share those moments where you’ve provided solutions or improved processes!
Communicate Clearly: Remember, we’re looking for someone who can communicate effectively with both technical and non-technical audiences. Use clear language in your application to demonstrate your ability to convey complex ideas simply.
Follow the Application Process: Don’t forget to apply through our website! It’s super straightforward, and we’ve made it easy for you. Just click 'Apply' and follow the instructions to get your application in front of us!
How to prepare for a job interview at DWP
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of various ServiceNow modules like ITSM, ITOM, and HRSD. Be ready to discuss your past experiences with these applications and how you've delivered value in a large organisation. Specific examples will help you stand out!
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex issues you've resolved in previous roles. Think of specific scenarios where you took the initiative to troubleshoot and provide solutions. This will demonstrate your ability to work effectively in a fast-paced environment.
✨Communicate Clearly
Since you'll be working with both technical and non-technical audiences, practice explaining your ideas in simple terms. Use examples from your experience to illustrate your points, and be ready to adapt your communication style based on who you're speaking to.
✨Emphasise Team Collaboration
DWP values teamwork, so be prepared to discuss how you've supported and guided other developers in the past. Share instances where you reviewed code or shared best practices, as this shows your commitment to collaboration and continuous improvement.