Lead Service Designer

<p><strong>Lead Service Designer</strong></p><p>Pay up to &pound;83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.</p><p><strong> </strong></p><p><strong>DWP. Digital with Purpose.</strong></p><p> </p><p>We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.</p><p> </p><p>We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. </p><p> </p><p>DWP is the UK's largest government department. We help people into work, and make payments worth over &pound;195bn a year to support and empower millions of people.</p><p> </p><p>The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.</p><p> </p><p> <strong>What skills, knowledge and experience will you need?</strong></p><p> </p><ul><li>Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs.</li><li>Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services.</li><li>Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level.</li><li>Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives.</li><li>Lead design direction based on evidence.</li><li>Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints.</li><li>Analyse research findings, data, insight gathering, critical thinking and concept generation.</li><li>Understand as-is service design and identify improvement opportunities.</li><li>Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes.</li><li>Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management.</li><li>Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes.</li><li>Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community.</li><li>Analyse and identify cost saving opportunities whilst implementing best practice service design.</li><li>Define the service design approach and key items on the design agenda, working to implement best practice.</li><li>Actively provide support and mentor team members whilst developing appropriate training to support designers.</li><li>Lead the capability and promote service design in and beyond the Department.</li><li>Support recruitment for the DWP Digital Product design community.</li></ul><p><strong> </strong></p><p><strong>You and your role</strong></p><p> </p><p>As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration.</p><p> </p><p><strong>Details. Wages. Perks.</strong></p><p> </p><p><strong>Location:</strong> You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you.</p><p> </p><p><strong>Hybrid Working: </strong>We work a hybrid model – you'll spend some time working at home and some time collaborating face to face in a hub.</p><p> </p><p><strong>Pay:</strong> We offer competitive pay of up to &pound;83,957.</p><p> </p><p><strong>Pension:</strong> You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to &pound;24,363 per year.</p><p> </p><p><strong>Holidays: </strong>A generous leave package starting at 26 days rising to 31 days over time.</p><p> </p><p>You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.</p><p> </p><p><strong>We have a broad benefits package built around your work-life balance which includes:</strong></p><p> </p><ul><li>An award-winning environment and culture: <strong>Employer of the Year 2023</strong> (Women In IT Awards), <strong>Founders Award for Outstanding Digital Leadership 2023</strong> (Digital 100)</li><li>Flexible working including flexible hours and flex-friendly policies</li><li>Time off volunteering and charitable giving</li><li>Bring your authentic self to work with 'I Can Be Me in DWP' </li><li>Discounts and savings on shopping, fun days out and more</li><li>Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference</li><li>Sports and social activities</li><li>Professional development, coaching, mentoring and career progression opportunities.</li></ul><p> </p><p><strong>Process:</strong></p><p> </p><p>We know your time is valuable so our application and selection process is just two stages:</p><p> </p><ol><li><strong>Apply:</strong> complete your application on Civil Service Jobs. There'll be full instructions when you click through.</li><li><strong>Interview:</strong> a single stage interview online.</li></ol><p> </p><p><strong> </strong></p><p><strong>CLICK APPLY </strong>for more information and to start your application.</p>