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For Companies At a Glance
- Tasks: Design user-centred digital services that impact millions across the UK.
- Company: Join DWP, the UK's largest government department focused on making a difference.
- Benefits: Competitive pay, generous holidays, hybrid working, and a fantastic pension scheme.
- Why this job: Shape inclusive services and improve lives through innovative design.
- Qualifications: Experience in interaction design, prototyping tools, and accessibility standards.
- Other info: Be part of a supportive community with excellent career growth opportunities.
Join DWP as an Interaction Designer and shape user-centred, inclusive services that make a real difference to how people interact with government. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We would love you to join us.
What skills, knowledge and experience will you need?
- Demonstrable experience of working with others to design solutions that are based on evidence and help identify gaps in knowledge.
- Experience of using a variety of prototyping tools and techniques.
- Proficiency in presenting your work and sharing design decisions, explaining ideas in a way that people understand and actively listening to other people's input.
- Proven track record of designing with accessibility in mind, showing familiarity with the WCAG 2.2 guidelines and designing to meet AA standards.
- Experience in working in the open while engaging others in the design process.
- Strong user focus, demonstrated by solving complex interaction design challenges through understanding user needs, recognising what makes problems complex, and shaping design approaches based on insight from different user groups.
You and your role
You join us as an Interaction Designer in DWP Digital's Working Age Services. Here you'll help design and improve high impact digital services used by millions of people across the UK. You'll work in multidisciplinary teams alongside user researchers, content designers, developers and policy colleagues, using insight from research and data to shape clear, intuitive and accessible experiences.
Designing and testing prototypes is central to the role, supporting the exploration of complex problems and continual improvement of user journeys through insight from real user feedback. Accessibility and inclusion are also embedded in what we do - you'll make services work for diverse users and are consistent with the UK Design System. We work openly and collaboratively, and you'll be part of a supportive Interaction Design community, sharing knowledge and raising design standards across DWP Digital and across government.
We make sure our people have the opportunity to grow their skills, and learn new approaches, so you're in the best position to make a genuine difference to people's lives through services delivered at national scale.
Details. Wages. Perks.
- Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £46,547.
- Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,786 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Professional development, coaching, mentoring and career progression opportunities
And we have an award-winning environment and culture:
- Recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process:
We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs.
- Interview: A single stage interview online.
CLICK APPLY for more information and to start your application.
Interaction Designer employer: DWP
Contact Detail:
DWP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interaction Designer
✨Tip Number 1
Get to know the DWP and its mission. Understanding their goals will help you tailor your approach during interviews. Show us how your skills as an Interaction Designer can directly contribute to making a difference in people's lives.
✨Tip Number 2
Practice your presentation skills! You’ll need to explain your design decisions clearly. We recommend running through your portfolio with friends or colleagues to get comfortable sharing your thought process and receiving feedback.
✨Tip Number 3
Be ready to discuss accessibility in your designs. Familiarise yourself with WCAG 2.2 guidelines and be prepared to share examples of how you've incorporated these principles in your past work. This shows us you’re serious about inclusive design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for joining our supportive community at DWP Digital.
We think you need these skills to ace Interaction Designer
Some tips for your application 🫡
Show Your Passion for User-Centred Design: When you're writing your application, let your enthusiasm for user-centred design shine through. Share examples of how you've created inclusive services that make a difference, and don't forget to mention any specific projects where you tackled complex interaction design challenges.
Highlight Your Prototyping Skills: Make sure to showcase your experience with various prototyping tools and techniques. We want to see how you've used these skills to create intuitive and accessible designs, so include any relevant examples that demonstrate your ability to bring ideas to life.
Emphasise Collaboration and Communication: Since we work in multidisciplinary teams, it's crucial to highlight your ability to collaborate effectively. Talk about how you've engaged others in the design process and how you present your work clearly, making it easy for everyone to understand your design decisions.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, you'll find all the details you need to make your application stand out right there.
How to prepare for a job interview at DWP
✨Know Your User-Centred Design
Make sure you understand the principles of user-centred design and how they apply to the role of an Interaction Designer. Be ready to discuss your experience in designing solutions based on user needs and how you've identified gaps in knowledge through research.
✨Showcase Your Prototyping Skills
Familiarise yourself with various prototyping tools and techniques before the interview. Prepare to present examples of your work, explaining your design decisions clearly and how they align with accessibility standards like WCAG 2.2.
✨Engage in Collaborative Design
Highlight your experience working in multidisciplinary teams. Be prepared to discuss how you've engaged others in the design process and how collaboration has influenced your design outcomes. This shows that you value input from different perspectives.
✨Demonstrate Your Accessibility Knowledge
Since accessibility is key for this role, brush up on the WCAG guidelines and be ready to discuss how you've incorporated these into your designs. Share specific examples where your designs have improved accessibility for diverse user groups.