At a Glance
- Tasks: Lead the transition of digital services into stable operations with minimal disruption.
- Company: Join DWP Digital, the UK's largest government department focused on impactful tech solutions.
- Benefits: Competitive pay, generous leave, flexible hours, and a fantastic pension scheme.
- Other info: Enjoy a diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: Experience in IT Service Management and Agile project delivery is essential.
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Demonstrable experience of IT Service Management in an ITIL or equivalent Framework.
- Proven experience of supporting the delivery of projects in an Agile environment.
- Proven track record of transitioning projects into live service.
- Demonstrable history of customer-focused service and understanding how service issues impact users.
- Demonstrable history of influencing key stakeholders in order to drive and maintain improvements in digital services.
You and your role
You will support the seamless transition of complex digital services into stable business-as-usual operations, ensuring minimal disruption while maintaining service quality and enhancing user experience across digital channels. You'll be empowered to lead the planning, scheduling, and coordination of service transitions, working collaboratively with cross-functional teams to ensure all resources, processes, and acceptance criteria are in place. You will oversee the full lifecycle of service changes, managing evaluation and acceptance of new or updated services, while ensuring alignment with organisational policies and standards. Your role also involves producing clear, compliant documentation and maintaining control over change processes to support seamless service integration.
To be successful in this role you'll need to be good at stakeholder engagement, have a structured approach to managing change, and a commitment to delivering reliable, user-focused outcomes. An ITIL Foundation qualification (or willingness to work towards one) would be advantageous but is not essential.
Details
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
IT Service Transition Manager in Birmingham employer: DWP
DWP Digital is an exceptional employer, offering a unique opportunity to contribute to meaningful digital solutions that impact millions of lives across the UK. With a strong focus on work-life balance, flexible working arrangements, and a commitment to employee development, DWP fosters a supportive and inclusive culture where you can thrive. Join us in one of our vibrant digital hubs, and be part of a team recognised for its diversity and excellence in the public sector.
