At a Glance
- Tasks: Support live digital services and learn from experienced Service Managers.
- Company: Join DWP Digital, the UK's largest government department.
- Benefits: Competitive pay, generous holidays, and a brilliant civil service pension.
- Other info: Enjoy a hybrid working model and excellent career progression opportunities.
- Why this job: Gain a recognised qualification while making a real impact on public services.
- Qualifications: Strong communication skills and a passion for technology.
DWP Digital is offering an exciting opportunity to join our Service Management community as an Apprentice IT Service Manager. You'll combine practical workplace experience with a Level 3 Digital Support Technician Apprenticeship, developing the skills, knowledge and confidence needed for a successful career in digital services. We're using innovative technology to deliver digital services that support millions of people across the UK. From benefits and pensions to employment support, our systems help people at key moments in their lives.
What skills, knowledge and experience will you need?
- Strong communication skills and the ability to work with a range of people
- Good problem-solving skills and a logical approach to issues
- An interest in technology and digital services
- The ability to organise and prioritise your workload
- Attention to detail and a commitment to quality
- A willingness to learn and develop new technical and service management skills
- The ability to work effectively as part of a team
Join DWP Digital as an Apprentice IT Service Manager and gain practical experience supporting live digital services that millions of people rely on every day. You'll work alongside experienced Service Managers, learning how to monitor system performance, support incident resolution, contribute to change and problem management activities and help ensure our services remain reliable and effective for customers. Depending on your placement, you could support services used by Child Maintenance Service customers and caseworkers or help underpin the digital payment services that deliver benefits and pensions to millions of people across the UK.
You'll receive dedicated study time, structured training, mentoring and ongoing support throughout your apprenticeship journey, helping you develop technical capability alongside valuable workplace experience. This is a fantastic opportunity to gain a recognised qualification, build sought-after digital skills and contribute to some of the UK's most important public services.
Details:
- Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of £32,137.
- Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £9,310 per year.
- Holidays: A generous leave package starting at 24 days rising to 26 days after one year (rising to 31 days over time). You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs.
- Interview: A single stage interview online.
CLICK APPLY for more information and to start your application.
Apprentice IT Service Manager employer: DWP
DWP is an exceptional employer, offering a collaborative and inclusive work culture that prioritises employee well-being and professional growth. With competitive pay, a generous pension scheme, and flexible working arrangements, employees can enjoy a healthy work-life balance while contributing to meaningful digital transformation initiatives that impact millions across the UK. Join us in our vibrant digital hubs in Blackpool or Newcastle, where you'll be part of a forward-thinking team dedicated to excellence and innovation in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Service Manager
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like DWP.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if DWP is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to DWP, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like DWP directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice IT Service Manager
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like DWP want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For DWP, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at DWP
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
