At a Glance
- Tasks: Ensure smooth introduction of IT services with minimal disruption and manage service transitions.
- Company: Join DWP Digital, the UK's largest government department focused on impactful digital solutions.
- Benefits: Competitive salary, generous leave, flexible hours, and a fantastic pension scheme.
- Other info: Enjoy a hybrid working model and excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: Experience in service management frameworks and project delivery methodologies required.
The predicted salary is between 38772 - 38772 € per year.
Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.
As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services are introduced into live environments safely, smoothly and with minimal disruption. Working across delivery, operations and governance, you will support the end-to-end coordination of service transitions for critical, high-impact digital services.
From early project involvement, you will help define service readiness, acceptance criteria and transition plans, ensuring all governance, risk and assurance requirements are met. You will coordinate resources, manage change through structured processes, and oversee service validation to protect stability and user experience.
Collaborating closely with stakeholders, you will produce key documentation, assess readiness for live operation, and identify and manage risks and issues. Applying service management and project delivery principles, you will contribute to reliable, resilient services and drive best practice, supporting the continuous improvement of DWP's live digital estate.
What skills, knowledge and experience will you need?
- Proven background/experience in recognised service management frameworks (such as ITIL), with the ability to apply them effectively in a live service environment.
- Project Management & Delivery Methodologies: proven background/experience in project and delivery methodologies (such as Agile), with the ability to operate confidently across delivery teams, operational colleagues and governance forums.
- Stakeholder Engagement & Communication: The ability to work confidently with a wide range of stakeholders, including project managers, IT operations, senior leaders and suppliers, explaining service readiness, risks and governance requirements clearly.
- Risk Assessment & Assurance: Strong capability in identifying, assessing and managing service transition risks, particularly those affecting live services and BAU operations.
- Planning, Coordination & Attention to Detail: Proven skill in coordinating complex activities across multiple teams, managing dependencies, timelines and deliverables.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Benefits:
- Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
- Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time.
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. Interview: a single stage interview online.
Associate Service Transition Manager in Yorkshire employer: DWP Digital
DWP Digital is an exceptional employer, offering a competitive salary of £38,772 along with generous benefits such as a civil service pension with substantial employer contributions, flexible working hours, and a strong focus on work-life balance. With a commitment to diversity and inclusion, DWP fosters a supportive work culture that encourages professional development and career progression, making it an ideal place for individuals looking to make a meaningful impact in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Transition Manager in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on service management frameworks like ITIL and project methodologies like Agile. Be ready to discuss how you’ve applied these in real-life scenarios. Show us you know your stuff!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex ideas clearly to various stakeholders. Try doing mock interviews with friends or family to get comfortable articulating your thoughts.
✨Tip Number 4
Don’t forget to showcase your attention to detail! Bring examples of how you’ve managed risks and coordinated projects in the past. We want to see that you can handle the nitty-gritty while keeping the big picture in mind.
We think you need these skills to ace Associate Service Transition Manager in Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Associate Service Transition Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:Don’t just list your previous roles; explain how your background in service management frameworks and project delivery methodologies makes you a great fit for us. Share specific examples that demonstrate your ability to manage risks and coordinate complex activities.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at DWP Digital
✨Know Your Service Management Frameworks
Make sure you brush up on recognised service management frameworks like ITIL. Be ready to discuss how you've applied these in real-life scenarios, especially in live service environments. This will show your understanding of the role and its requirements.
✨Master Project Management Methodologies
Familiarise yourself with project management methodologies such as Agile. Prepare examples of how you've successfully operated across delivery teams and governance forums. This will demonstrate your ability to manage transitions effectively.
✨Engage Stakeholders Confidently
Think about past experiences where you've worked with various stakeholders, from project managers to senior leaders. Be ready to explain how you communicated service readiness and managed risks clearly. This will highlight your communication skills and stakeholder engagement.
✨Showcase Your Planning Skills
Prepare to discuss your approach to coordinating complex activities and managing timelines. Bring examples that showcase your attention to detail in transition planning and documentation. This will prove your capability in ensuring smooth service transitions.
