At a Glance
- Tasks: Shape and deliver new features on the UK's largest ServiceNow platform.
- Company: Join DWP, the UK's largest government department, making a real impact.
- Benefits: Up to £73,205 salary, 28.97% pension contributions, flexible hours, and generous leave.
- Other info: Hybrid working model with excellent career growth and a diverse, inclusive culture.
- Why this job: Work with cutting-edge tech to improve services used by millions daily.
- Qualifications: Experience in ServiceNow modules and a Certified ServiceNow System Administrator certification required.
The predicted salary is between 73205 - 73205 € per year.
Pay up to £73,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP is looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow within Europe. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
What skills, knowledge and experience will you need?
- Substantial experience of various modules and applications within ServiceNow (e.g. ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations).
- Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Proven ability to work in a fast-paced environment either as part of a team or under your own initiative.
- Demonstrable experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team, showing initiative when tackling issues and providing potential solutions where applicable.
- Strong working knowledge and practical experience of IT methodologies such as Agile.
- Significant experience of effectively communicating at different levels to various technical and non-technical audiences.
- You must hold a Certified ServiceNow System Administrator certification. Evidence of this qualification will be requested.
You and your role
We're looking for a Senior ServiceNow Developer to help shape and deliver new features and improvements on our live ServiceNow platform. You'll play a key role in building high quality solutions, keeping work moving by tackling blockers early and ensuring everything meets our delivery standards and timescales. You'll support and guide other developers, reviewing code, sharing good practice and line managing more junior colleagues. Working closely with the Delivery Manager, you'll be part of a collaborative product team, partnering with internal teams and users across DWP. You'll also help set the technical direction for ServiceNow, assessing new ideas and enhancements while keeping a firm eye on performance, security, accessibility and stability. Clear documentation and a practical, delivery focused mindset are essential as you help the platform continue to grow and evolve.
Location
You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working
We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay
We offer competitive pay of up to £73,205.
Pension
You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.
Holidays
A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
Benefits Package
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest‐free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference.
- Professional development, coaching, mentoring and career progression opportunities.
Culture & Awards
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Senior ServiceNow Developer in West Bromwich employer: DWP Digital
DWP is an exceptional employer, offering a unique opportunity to work on the largest government installation of ServiceNow in Europe. With a strong focus on employee well-being, we provide competitive pay, generous leave, and a robust pension scheme, alongside flexible working arrangements that promote a healthy work-life balance. Our commitment to professional development and a diverse, inclusive culture ensures that every team member can thrive and contribute meaningfully to our mission of supporting millions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Developer in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow skills. We know you’ve got the experience, but being able to discuss specific projects and how you tackled challenges will set you apart from the crowd.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you’ve resolved complex issues in past roles. This is key for a Senior Developer role, and it’ll demonstrate your value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior ServiceNow Developer in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior ServiceNow Developer role. Highlight your experience with ServiceNow modules and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled complex issues in a fast-paced environment. We love seeing candidates who can think on their feet and come up with innovative solutions, so don't hold back!
Communicate Clearly:Since you'll be working with both technical and non-technical teams, it's important to demonstrate your ability to communicate effectively. Use clear language in your application to show us you can bridge that gap and make tech understandable for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at DWP!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of various ServiceNow modules like ITSM, ITOM, and HRSD. Be ready to discuss how you've implemented new functionalities in past roles, as this will show your hands-on experience and ability to deliver value.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in a fast-paced environment. Highlight your troubleshooting process and the solutions you provided, as this will demonstrate your initiative and capability to tackle challenges head-on.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You'll need to communicate effectively with both technical and non-technical audiences, so think of ways to convey your ideas clearly and concisely during the interview.
✨Get Familiar with Agile Methodologies
Since the role involves working in an Agile environment, be prepared to discuss your experience with Agile practices. Share specific instances where you've contributed to a team’s success using Agile methodologies, as this will show you're a great fit for their collaborative culture.
