At a Glance
- Tasks: Join us as a Senior ServiceNow Developer, shaping and delivering innovative features on our platform.
- Company: DWP, the UK's largest government department, dedicated to helping millions of people.
- Benefits: Competitive pay up to £73,205, generous leave, and a fantastic pension scheme.
- Other info: Enjoy hybrid working, flexible hours, and a supportive, award-winning culture.
- Why this job: Make a real impact on digital solutions used by nearly every person in the UK.
- Qualifications: Experience with ServiceNow modules and a Certified ServiceNow System Administrator certification required.
The predicted salary is between 73205 - 73205 € per year.
We are looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow within Europe! We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations).
- Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Proven ability to be able to work in a fast-paced environment either as part of a team or under their own initiative.
- Demonstrable experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team, showing initiative when tackling issues and providing potential solutions where applicable.
- Strong working knowledge and practical experience of IT methodologies such as Agile.
- Significant experience of effectively communicating at different levels to various technical and non-technical audiences.
You must hold a Certified ServiceNow System Administrator certification. Evidence of this qualification will be requested.
You and your role
We're looking for a Senior ServiceNow Developer to help shape and deliver new features and improvements on our live ServiceNow platform. You'll play a key role in building high quality solutions, keeping work moving by tackling blockers early and making sure everything meets our delivery standards and timescales. You'll support and guide other developers, reviewing code, sharing good practice and line managing more junior colleagues. Working closely with the Delivery Manager, you'll be part of a collaborative product team, partnering with internal teams and users across DWP. You'll also help set the technical direction for ServiceNow, assessing new ideas and enhancements while keeping a firm eye on performance, security, accessibility and stability. Clear documentation and a practical, delivery focused mindset are essential as you help the platform continue to grow and evolve.
Details. Wages. Perks.
- Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
- Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
- Pay: We offer competitive pay of up to £73,205.
- Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference.
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process:
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior ServiceNow Developer in Warrington employer: DWP Digital
DWP is an exceptional employer, offering a unique opportunity to work on the largest government installation of ServiceNow in Europe. With a strong focus on employee well-being, we provide a hybrid working model, flexible hours, and a generous leave package, alongside professional development opportunities that empower our staff to grow and thrive. Join us in one of our vibrant digital hubs, where you'll be part of a diverse and inclusive culture, recognised for its commitment to making a meaningful impact in the lives of millions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Developer in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Be ready to discuss specific modules you've worked with and how you've tackled challenges in past projects. Show them you're the expert they need!
✨Tip Number 3
Practice your communication skills! Since you'll be working with both technical and non-technical teams, being able to explain complex ideas simply is key. Try explaining a ServiceNow feature to a friend who knows nothing about it.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need to tailor your approach and stand out from the crowd.
We think you need these skills to ace Senior ServiceNow Developer in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with ServiceNow modules and applications. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills:In your written application, give examples of how you've tackled complex issues in a fast-paced environment. We love seeing initiative, so share those moments where you’ve provided solutions or improved processes!
Communicate Clearly:Remember, we’re looking for someone who can communicate effectively with both technical and non-technical audiences. Use clear language in your application to demonstrate your ability to convey complex ideas simply.
Follow the Application Process:Don’t forget to apply through our website! It’s super straightforward—just click 'Apply' on Civil Service Jobs and follow the instructions. We can’t wait to see your application come through!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of various ServiceNow modules like ITSM, ITOM, and HRSD. Be ready to discuss how you've implemented new functionalities in past roles and the impact it had on the organisation.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in a fast-paced environment. Highlight your troubleshooting process and any innovative solutions you proposed, as this will demonstrate your initiative and ability to think on your feet.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical audiences, so be ready to showcase your ability to adapt your communication style.
✨Emphasise Team Collaboration
Be prepared to discuss your experience working in teams, especially in Agile environments. Share how you've supported and guided junior developers, as well as how you’ve contributed to a collaborative product team.
