At a Glance
- Tasks: Ensure smooth introduction of IT services with minimal disruption and manage service transitions.
- Company: Join DWP Digital, the UK's largest government department, making a real impact.
- Benefits: Competitive salary, generous pension contributions, flexible hours, and a great work-life balance.
- Other info: Enjoy a diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a team using cutting-edge tech to support millions of people in the UK.
- Qualifications: Experience in service management frameworks and project delivery methodologies required.
The predicted salary is between 38772 - 38772 € per year.
Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
You and your role
As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services are introduced into live environments safely, smoothly and with minimal disruption. Working across delivery, operations and governance, you will support the end-to-end coordination of service transitions for critical, high-impact digital services. From early project involvement, you will help define service readiness, acceptance criteria and transition plans, ensuring all governance, risk and assurance requirements are met. You will coordinate resources, manage change through structured processes, and oversee service validation to protect stability and user experience. Collaborating closely with stakeholders, you will produce key documentation, assess readiness for live operation, and identify and manage risks and issues. Applying service management and project delivery principles, you will contribute to reliable, resilient services and drive best practice, supporting the continuous improvement of DWP's live digital estate.
What skills, knowledge and experience will you need?
- Proven background/experience in recognised service management frameworks (such as ITIL), with the ability to apply them effectively in a live service environment.
- Project Management & Delivery Methodologies: proven background/experience in project and delivery methodologies (such as Agile), with the ability to operate confidently across delivery teams, operational colleagues and governance forums.
- Stakeholder Engagement & Communication: The ability to work confidently with a wide range of stakeholders, including project managers, IT operations, senior leaders and suppliers, explaining service readiness, risks and governance requirements clearly.
- Risk Assessment & Assurance: Strong capability in identifying, assessing and managing service transition risks, particularly those affecting live services and BAU operations.
- Planning, Coordination & Attention to Detail: Proven skill in coordinating complex activities across multiple teams, managing dependencies, timelines and deliverables. Able to demonstrate a structured, methodical approach to transition planning, documentation, change control and readiness assessments, with strong attention to detail.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £38,772.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process:
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Associate Service Transition Manager in Warrington employer: DWP Digital
DWP Digital is an exceptional employer, offering a unique opportunity to contribute to meaningful digital solutions that impact millions of lives across the UK. With a strong focus on work-life balance, flexible working arrangements, and a commitment to employee development, DWP fosters a supportive and inclusive culture where every team member can thrive. Join us in one of our vibrant digital hubs, where you'll enjoy competitive pay, generous leave, and a range of benefits designed to enhance your professional journey and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Transition Manager in Warrington
✨Tip Number 1
Get to know the company! Research DWP and its mission. Understanding their values and goals will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to service management and project delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining DWP and ready to contribute to their digital solutions.
We think you need these skills to ace Associate Service Transition Manager in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Associate Service Transition Manager. Use keywords from the job description to show that you understand what DWP is looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've applied service management frameworks like ITIL or project methodologies like Agile in real-life situations. This will help us see your practical experience.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your qualifications.
Apply Through Our Website:Remember to apply through our Civil Service Jobs portal. It’s the best way to ensure your application gets to us directly and is processed smoothly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DWP Digital
✨Know Your Service Management Frameworks
Make sure you brush up on recognised service management frameworks like ITIL. Be ready to discuss how you've applied these in live service environments, as this will show your understanding of the role's requirements.
✨Master Project Management Methodologies
Familiarise yourself with project and delivery methodologies such as Agile. Prepare examples of how you've successfully operated across delivery teams and governance forums, as this will demonstrate your versatility and confidence.
✨Engage Stakeholders Effectively
Think about your past experiences working with various stakeholders. Be prepared to explain how you communicated service readiness, risks, and governance requirements clearly, as strong communication skills are key for this role.
✨Showcase Your Planning and Coordination Skills
Highlight your ability to coordinate complex activities across multiple teams. Bring examples of how you've managed dependencies, timelines, and deliverables, showcasing your structured approach and attention to detail.
