At a Glance
- Tasks: Lead quality assurance for vital public service platforms and champion test automation.
- Company: Join DWP Digital, the UK's largest government department focused on modernising services.
- Benefits: Competitive salary, generous pension, flexible working, and professional development opportunities.
- Other info: Enjoy a hybrid work model and be part of an inclusive, award-winning team.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: Experience in testing telephony platforms and strong knowledge of testing methodologies.
The predicted salary is between 57704 - 70528 £ per year.
DWP. Digital with Purpose. Join DWP Digital as a Senior QA Tester and play a vital role in modernising the Contact Centre platforms that underpin some of the UK's most important public services. Millions of people contact DWP contact centres each year. You'll lead quality assurance activities, champion test automation and help deliver resilient, user-focused solutions at scale.
Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
Key Responsibilities:
- Proven expertise in testing Contact Centre telephony platforms.
- Strong knowledge of telephony testing tools, techniques and methodologies.
- Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing.
- Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community.
- Lead testing activities across complex Contact Centre platforms, defining test strategies, embedding best practice and ensuring quality across the delivery lifecycle.
- Using a blend of manual testing, test automation, functional and non-functional testing to identify risks early, improve delivery confidence and support successful releases.
- Play a key role in DWP Digital's wider testing community, providing technical leadership, promoting a shift-left approach to quality engineering and helping teams build scalable, high-performing digital services.
Working Model: Hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
Pay: Competitive pay for this role of £44,447.
Pension: Brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
Holidays: Up to 3 extra days off a month on flexi-time, plus all usual public holidays.
Benefits: A broad benefits package built around your work-life balance which includes discounts and savings on shopping, interest-free loans to buy a bike or a season ticket, professional development, coaching, mentoring and career progression opportunities.
DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, Diverse and Inclusive Leadership at Digital Leaders Awards 2024, Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, and Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
A single stage interview online.
QA Tester | Flexible Working in Sunderland employer: DWP Digital
DWP is an exceptional employer that champions innovation and collaboration within its digital teams. With a strong focus on employee growth, we offer extensive training opportunities and a supportive work culture that values fresh ideas and cutting-edge technology. Working from home allows for a flexible work-life balance, making it an ideal environment for those looking to make a meaningful impact in the realm of data solutions.
