At a Glance
- Tasks: Ensure smooth introduction of IT services with minimal disruption and manage service transitions.
- Company: Join DWP Digital, the UK's largest government department, making a real impact.
- Benefits: Competitive salary, generous pension contributions, flexible hours, and a great work-life balance.
- Other info: Award-winning culture with excellent career progression and diverse working environment.
- Why this job: Be part of a team using cutting-edge tech to support millions of people in the UK.
- Qualifications: Experience in service management frameworks and project delivery methodologies required.
The predicted salary is between 38772 - 38772 € per year.
Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
You and your role:
As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services are introduced into live environments safely, smoothly and with minimal disruption. Working across delivery, operations and governance, you will support the end-to-end coordination of service transitions for critical, high-impact digital services. From early project involvement, you will help define service readiness, acceptance criteria and transition plans, ensuring all governance, risk and assurance requirements are met. You will coordinate resources, manage change through structured processes, and oversee service validation to protect stability and user experience. Collaborating closely with stakeholders, you will produce key documentation, assess readiness for live operation, and identify and manage risks and issues. Applying service management and project delivery principles, you will contribute to reliable, resilient services and drive best practice, supporting the continuous improvement of DWP's live digital estate.
What skills, knowledge and experience will you need?
- Proven background/experience in recognised service management frameworks (such as ITIL), with the ability to apply them effectively in a live service environment.
- Project Management & Delivery Methodologies: proven background/experience in project and delivery methodologies (such as Agile), with the ability to operate confidently across delivery teams, operational colleagues and governance forums.
- Stakeholder Engagement & Communication: The ability to work confidently with a wide range of stakeholders, including project managers, IT operations, senior leaders and suppliers, explaining service readiness, risks and governance requirements clearly.
- Risk Assessment & Assurance: Strong capability in identifying, assessing and managing service transition risks, particularly those affecting live services and BAU operations.
- Planning, Coordination & Attention to Detail: Proven skill in coordinating complex activities across multiple teams, managing dependencies, timelines and deliverables. Able to demonstrate a structured, methodical approach to transition planning, documentation, change control and readiness assessments, with strong attention to detail.
Details:
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £38,772.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process:
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Associate Service Transition Manager in Sunderland employer: DWP Digital
DWP Digital is an exceptional employer, offering a unique opportunity to contribute to meaningful digital solutions that impact millions of lives across the UK. With a strong focus on work-life balance, flexible working arrangements, and a commitment to employee development, DWP fosters a supportive and inclusive culture where you can thrive. Join us in one of our vibrant digital hubs, and be part of a team recognised for its diversity and excellence in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Transition Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for the interview by understanding DWP's mission and values. Think about how your skills in service management and project delivery align with their goals. Show them you're not just looking for a job, but that you're genuinely excited about contributing to their purpose.
✨Tip Number 3
Practice your responses to common interview questions, especially around risk assessment and stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Associate Service Transition Manager in Sunderland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Associate Service Transition Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:Don’t just list your previous roles; explain how your background in service management frameworks and project delivery methodologies makes you a great fit for us. Share specific examples that demonstrate your ability to manage risks and coordinate complex activities.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it's relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at DWP Digital
✨Know Your Service Management Frameworks
Make sure you brush up on recognised service management frameworks like ITIL. Be ready to discuss how you've applied these in real-life scenarios, especially in live service environments. This will show your understanding of the role and its requirements.
✨Master Project Management Methodologies
Familiarise yourself with project management methodologies such as Agile. Prepare examples of how you've successfully worked across delivery teams and operational colleagues, highlighting your ability to adapt and thrive in dynamic environments.
✨Engage Stakeholders Effectively
Think about your past experiences working with various stakeholders. Be prepared to share how you communicated service readiness, risks, and governance requirements clearly. This will demonstrate your strong communication skills and ability to build relationships.
✨Showcase Your Planning and Coordination Skills
Prepare to discuss specific instances where you've coordinated complex activities across multiple teams. Highlight your attention to detail and structured approach to transition planning, documentation, and change control. This will illustrate your capability to manage dependencies and timelines effectively.
