At a Glance
- Tasks: Conduct user research to improve services for millions across the UK.
- Company: Join DWP Digital, a leader in government digital services.
- Benefits: Competitive pay, generous leave, flexible hours, and a great pension.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real difference in people's lives through impactful research.
- Qualifications: Experience in qualitative research and strong communication skills required.
The predicted salary is between 57637 - 70445 £ per year.
At DWP Digital, our User Researchers play a vital role in improving services used by millions of people across the UK, as well as systems that support over 100,000 colleagues in the UK's largest government department. Your work will have a direct impact on how those services are designed and developed.
As a User Researcher, you'll plan, design and deliver research using a range of qualitative and quantitative methods. You'll work closely with designers, product managers, developers and other specialists to understand problems, test ideas and evaluate services. You'll analyse and communicate findings in a clear and meaningful way, helping teams build a shared understanding.
What skills, knowledge and experience will you need?
- Experience of conducting primary qualitative research, gained through a research role or through academic study involving a significant qualitative research component.
- Experience of planning, designing and delivering qualitative research, selecting appropriate research methods to meet user, service and organisational needs.
- Ability to communicate research findings effectively and use evidence-based insight to inform decision-making and influence outcomes.
- Experience of analysing and synthesising qualitative and quantitative data from multiple sources to identify user needs and provide actionable recommendations for teams and stakeholders.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub or conducting research (60%).
Pay: We offer competitive pay of up to £46,547.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs.
- Interview: a single stage interview online.
User Researcher in Sheffield employer: DWP Digital
DWP Digital is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Leeds. With a competitive starting salary of £70,000 and a comprehensive benefits package, including a civil service pension, employees enjoy flexibility through a hybrid working model, allowing for a healthy work-life balance. The company prioritises employee growth, providing ample opportunities for professional development while working with cutting-edge technologies like VXLAN and next-generation firewalls.
