Senior IT Service Manager in Sheffield
Senior IT Service Manager

Senior IT Service Manager in Sheffield

Sheffield Full-Time 46000 - 65000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead the Assistive Technology team and drive innovative projects that empower colleagues.
  • Company: Join DWP, the UK's largest government department, making a real impact.
  • Benefits: Competitive salary, generous pension contributions, flexible hours, and 26+ days holiday.
  • Why this job: Shape inclusive technology solutions that enhance workplace capabilities for thousands.
  • Qualifications: Experience in designing user-centric services and strong leadership skills required.
  • Other info: Collaborative environment with excellent career growth and professional development opportunities.

The predicted salary is between 46000 - 65000 £ per year.

£57,946, plus 28.97% employer pension contributions worth £16,787, hybrid working, flexible hours, and great work life balance.

Put your stamp on the future of enterprise technology at DWP. Join us as a Senior IT Service Manager and lead the team behind assistive technology solutions that empower over 15,000 colleagues across the UK. From shaping the support model for assistive users to driving projects like Digital Signage - set to become an enterprise product - you will make a tangible impact on how we deliver inclusive, innovative services at scale.

DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

What skills, knowledge and experience will you need?

  • Significant experience designing end-to-end services that solve complex problems and deliver measurable outcomes.
  • Expertise in creating evidence-based services that meet user needs, colleague needs, and organisational objectives.
  • Ability to communicate and influence at all levels, advocating for user-centricity and service design best practice.
  • Proven leadership in fostering a positive, collaborative environment that enables innovation and high performance.

You and your role

As Lead IT Service Manager you will be at the forefront of leading the core Assistive Technology & Projects (AT&P) service in DWP. This is a role with a specific focus in accessibility software, hardware, security, and new products to enhance workplace or service centre capabilities. You will be responsible for ensuring the smooth delivery and continuous improvement of these core services, while leading a team and providing strategic leadership and coaching.

This is a leadership role where you will be acting as an escalation point for critical issues, responsible for driving service excellence across your portfolio, and contributing to both defining and designing assistive technology support models. At DWP Digital you will have the opportunity to shape services that matter - impacting thousands of colleagues and contributing to projects that define the future of enterprise technology. You will be joining a collaborative and supportive environment where your ideas drive real change.

You don’t need to have worked with accessibility solutions before. If you are someone who has designed end-to-end services that meet user needs, and is motivated by delivering technology that works for everyone, then apply today.

Details. Wages. Perks.

Location: You will join us in our brilliant digital hub in Sheffield.

Hybrid Working: We work a hybrid model - you will spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £57,946.

Pension: You will get a brilliant civil service pension with employer contributions of 28.97%, worth up to £16,787 a year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You will also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

  • Flexible working including flexible hours and flex-friendly policies.
  • Time off volunteering and charitable giving.
  • Bring your authentic self to work with 'I Can Be Me in DWP'.
  • Discounts and savings on shopping, fun days out and more.
  • Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference.
  • Sports and social activities.
  • Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

  • DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
  • Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
  • Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
  • Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.

Process

We know your time is valuable so our application and selection process is just two stages.

  • Apply: complete your application on Civil Service Jobs. There will be full instructions when you click through.
  • Interview: a single stage interview online.

Click APPLY for more information and to start your application.

Senior IT Service Manager in Sheffield employer: DWP Digital

DWP is an exceptional employer, offering a unique opportunity to shape the future of enterprise technology while making a meaningful impact on the lives of millions. With a strong focus on work-life balance, flexible working arrangements, and a commitment to employee growth through professional development and mentoring, DWP fosters a collaborative and inclusive culture that empowers its staff. Located in Sheffield, our vibrant digital hub provides a supportive environment where innovative ideas are encouraged, making it an ideal place for those passionate about delivering accessible technology solutions.
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Contact Detail:

DWP Digital Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior IT Service Manager in Sheffield

✨Tip Number 1

Network like a pro! Reach out to current or former employees at DWP on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections that can give you the inside scoop!

✨Tip Number 2

Prepare for those tricky interview questions! Think about how your past experiences align with the role of Senior IT Service Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.

✨Tip Number 3

Show off your passion for user-centric design! Be ready to discuss how you've created services that meet user needs in the past. DWP loves candidates who can advocate for inclusivity and innovation, so let your enthusiasm shine through!

✨Tip Number 4

Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance!

We think you need these skills to ace Senior IT Service Manager in Sheffield

Service Design
User-Centricity
Leadership
Collaboration
Project Management
Communication Skills
Problem-Solving
Accessibility Solutions
Continuous Improvement
Strategic Leadership
Coaching
Influencing Skills
Technical Knowledge in Assistive Technology

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Senior IT Service Manager. Use keywords from the job description to show that you understand what DWP is looking for.

Showcase Your Leadership Skills: Since this is a leadership role, don’t forget to emphasise your experience in fostering collaboration and innovation. Share specific examples of how you've led teams to success in previous roles.

Be User-Centric: DWP values user-centricity, so make it clear how you've designed services that meet user needs. Include any evidence-based approaches you've used to solve complex problems in your past projects.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need to complete your application smoothly!

How to prepare for a job interview at DWP Digital

✨Know Your Stuff

Make sure you understand the role of a Senior IT Service Manager and the specific responsibilities at DWP. Brush up on your knowledge of assistive technology solutions and how they impact user experience. Being able to discuss relevant projects or experiences will show that you're genuinely interested in the position.

✨Showcase Your Leadership Skills

Prepare examples that highlight your leadership abilities, especially in fostering collaboration and innovation. Think about times when you've successfully led a team through challenges or implemented new processes. This is crucial as you'll be expected to drive service excellence and lead a team.

✨Communicate Clearly

Practice articulating your thoughts clearly and confidently. Since the role requires influencing at all levels, being able to communicate complex ideas simply will be key. Consider doing mock interviews with friends or using online platforms to refine your delivery.

✨Emphasise User-Centricity

DWP values user-centric design, so be ready to discuss how you've created services that meet user needs. Prepare to share specific examples of how you've gathered user feedback and used it to improve services. This will demonstrate your alignment with DWP's mission of delivering inclusive and innovative services.

Senior IT Service Manager in Sheffield
DWP Digital
Location: Sheffield
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  • Senior IT Service Manager in Sheffield

    Sheffield
    Full-Time
    46000 - 65000 £ / year (est.)
  • D

    DWP Digital

    1000+
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