At a Glance
- Tasks: Lead the design of modern multi-channel contact centres and create user-friendly digital services.
- Company: DWP Digital, a forward-thinking organisation focused on innovative digital solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving services for claimants.
- Why this job: Shape exceptional products that support millions while driving digital transformation.
- Qualifications: Experience with NiCE CXOne technologies and a strong IT architecture background.
The predicted salary is between 60000 - 75000 £ per year.
DWP Digital is seeking an experienced Lead Technical Architect specializing in Contact Centres to drive the transition to a modern multi-channel contact centre. The role entails designing user-friendly digital services, collaborating across DWP Digital, and overseeing architecture governance.
Ideal candidates will have experience with NiCE CXOne technologies and a background in IT architecture. Join us to shape exceptional products that support millions of claimants.
Lead Contact Centre Architect – Omni-Channel DX in Sheffield employer: DWP Digital
DWP Digital is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in Contact Centre architecture will directly impact the lives of millions. With a strong commitment to employee growth, we offer continuous learning opportunities and the chance to work with cutting-edge technologies like NiCE CXOne. Join us in a dynamic environment that values your contributions and supports your professional development.
