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- Tasks: Develop and enhance ServiceNow solutions for the largest government installation in Europe.
- Company: Join DWP, a leader in digital innovation with a focus on purpose.
- Benefits: Earn up to £73,205, enjoy a generous pension, flexible hours, and extra holidays.
- Other info: Hybrid working model with excellent career growth and professional development opportunities.
- Why this job: Make a real impact by shaping digital solutions that support millions across the UK.
- Qualifications: Certified ServiceNow System Administrator with experience in various ServiceNow modules.
The predicted salary is between 73205 - 73205 £ per year.
Pay up to £73,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
We are looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow within Europe! We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations).
Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
Strong working knowledge and practical experience of IT methodologies such as Agile.
You must hold a Certified ServiceNow System Administrator certification.
We're looking for a Senior ServiceNow Developer to help shape and deliver new features and improvements on our live ServiceNow platform. You'll play a key role in building high-quality solutions, keeping work moving by tackling blockers early and making sure everything meets our delivery standards and timescales. You'll also help set the technical direction for ServiceNow, assessing new ideas and enhancements while keeping a firm eye on performance, security, accessibility and stability. Clear documentation and a practical, delivery-focused mindset are essential as you help the platform continue to grow and evolve.
Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £73,205.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.
Holidays: You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Interview: a single stage interview online.
ServiceNow Implementation Developer employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Implementation Developer
✨Tip Number 1
Get to know the company inside out! Research DWP's mission and values, especially how they use ServiceNow to make a difference. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to ServiceNow and Agile methodologies. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work with ServiceNow modules and applications to the interview. Discuss specific challenges you faced and how you overcame them, as this demonstrates your problem-solving abilities and practical experience.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role, team dynamics, and future projects at DWP. This not only shows your enthusiasm but also helps you determine if the company culture aligns with your values.
We think you need these skills to ace ServiceNow Implementation Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Senior Developer role. Highlight your experience with various ServiceNow modules and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve delivered value through ServiceNow implementations. This helps us understand the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your skills and experiences that make you a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our fantastic benefits package while you're at it!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow modules and applications. Be ready to discuss your experience with ITSM, ITOM, and other relevant areas. They’ll want to see how you’ve delivered value in past roles, so have specific examples at the ready!
✨Show Off Your Agile Skills
Since they’re looking for someone with a strong working knowledge of Agile methodologies, be prepared to talk about how you've applied Agile principles in your previous projects. Share how you tackled blockers and kept the team moving forward.
✨Document Like a Pro
Clear documentation is key in this role, so highlight your experience in creating and maintaining documentation. Bring examples of how your documentation has helped teams understand processes or features better, and how it contributed to successful project delivery.
✨Embrace the Hybrid Model
With a hybrid working model in place, express your adaptability to both remote and in-person collaboration. Share any experiences you have working in a hybrid environment and how you ensure effective communication and teamwork, regardless of where you're working from.