At a Glance
- Tasks: Lead the transition of new services into live operations while ensuring service integrity.
- Company: Join DWP Digital, the UK's largest government department, making a real impact on millions of lives.
- Benefits: Enjoy hybrid working, flexible hours, 26-31 days holiday, and a generous pension scheme.
- Other info: Work from our vibrant hubs in Blackpool, Manchester, or Newcastle with opportunities for professional growth.
- Why this job: Be part of a dynamic team using cutting-edge tech to improve public services and enhance lives.
- Qualifications: ITIL certification or equivalent experience, project management skills, and strong communication abilities required.
The predicted salary is between 42614 - 59659 € per year.
Service Transition Manager
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
Are you committed to excellence in Service Management, particularly Service Transition?
Join DWP\'s Service Transition team, the final gateway before new services go live. As a Service Transition Manager, you\'ll be right at the heart of the action partnering with Service Design and operational teams, safeguarding live service, building robust support models, running Early Life Support and driving key assurance activities. All for services used by millions of people every day.
Sound like your kind of challenge? Apply today!
DWP. Digital with Purpose.
Our DWP Digital experts are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK\'s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We\'d love you to join us
What skills, knowledge and experience will you need?
- Experience supporting project delivery in an Agile environment, ensuring work is planned and managed to achieve high-quality outcomes.
- Proven ability to transition new services into live operation, managing risks, dependencies and effective handover to operational teams.
- Track record of identifying improvement opportunities and supporting successful implementation of changes.
- Experience delivering service transition assurance, following service integration processes and escalating risks or gaps where required.
- Strong communication and interpersonal skills, with the ability to build effective relationships across service design, operations and IT teams.
- Ability to prepare for and support go-live readiness activities, ensuring services are stable, supported and operational from day one.
You and your role
This Service Transition Manager role is your opportunity to take the lead in bringing new and improved services into live operation with confidence and control.
Working at the heart of the ITIL Service Management framework, you\'ll partner closely with Service Design and IT Operations teams to make sure every service lands smoothly, safely and ready to perform.
You\'ll drive the transition plan from start to finish coordinating schedules, managing risks dependencies and ensuring every project is fully prepared for go-live.
You will own any issues that arise during transition, maintaining responsibility until they are resolved or handed over appropriately. You will carry out QA checks in line with departmental service integration processes, highlighting any gaps or risks that may impact service readiness.
You\'ll also make sure our development teams provide all necessary transition deliverables, enabling new services to have complete and well defined support structures, including processes, SLAs, KPIs and OLAs. -defined support structures, including processes, SLAs, KPIs and OLAs.
We\'re hiring you because you\'re an expert, so when you spot opportunities to improve - finding ways to be more or efficient, embed best practice, or use automated technologies - we\'ll work with you to make those changes.
Details. Wages. Perks.
Location: You\'ll join us in your choice of our brilliant digital hubs in Blackpool, Manchester or Newcastle
Hybrid Working: We work a hybrid model - you\'ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447
Pension: You\'ll get a brilliant civil service pension with employer contributions worth 28.97%, worth £12,876 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You\'ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \'I Can Be Me in DWP\'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it\'s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process:
We know your time is valuable so our application and selection process is just two stages:
Apply: complete your application on Civil Service Jobs. There\'ll be full instructions when you click through.
Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Service Transition Manager in Blackpool employer: DWP Digital
DWP Digital is an exceptional employer, offering a unique opportunity to contribute to meaningful digital solutions that impact millions of lives across the UK. With a strong focus on work-life balance, flexible working arrangements, and a generous benefits package including a robust pension scheme and professional development opportunities, DWP fosters a supportive and inclusive work culture. Join us in one of our vibrant digital hubs in Blackpool, Manchester, or Newcastle, where you can thrive in a collaborative environment while making a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager in Blackpool
✨Tip Number 1
Familiarise yourself with the ITIL Service Management framework, as this is crucial for the Service Transition Manager role. Understanding the principles and processes will help you demonstrate your knowledge during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of DWP Digital on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your project management skills and stakeholder engagement. Being able to articulate these examples clearly will set you apart in the interview process.
✨Tip Number 4
Stay updated on the latest trends in service transition and automation technologies. Showing that you are proactive about continuous improvement can impress the interviewers and align with the role's responsibilities.
We think you need these skills to ace Service Transition Manager in Blackpool
Some tips for your application 🫡
Understand the Role:Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Service Transition Manager position. Highlight how your skills align with their needs.
Craft a Strong Personal Statement:Your personal statement is your chance to shine. Use it to provide clear examples of your experience in ITIL Service Management, project management, and stakeholder engagement. Be specific about your achievements and how they relate to the role.
Tailor Your CV:Ensure your CV is tailored to the job description. Emphasise relevant experience, particularly in quality assurance, documentation, and continuous improvement. Use keywords from the job listing to make your application stand out.
Proofread Your Application:Before submitting, take the time to proofread your application. Check for spelling and grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail.
How to prepare for a job interview at DWP Digital
✨Understand ITIL Framework
Make sure you have a solid grasp of the ITIL Service Management framework, as this role heavily relies on it. Be prepared to discuss how you've applied ITIL principles in your previous projects and how they can benefit the transition process.
✨Showcase Stakeholder Engagement Skills
Highlight your experience in engaging with various stakeholders, especially Service Design Managers and IT Operations teams. Prepare examples that demonstrate your strong interpersonal skills and how you've successfully collaborated to ensure service integrity.
✨Emphasise Quality Assurance Experience
Be ready to talk about your attention to detail and past experiences with quality assurance checks. Discuss specific instances where your documentation and support models contributed to successful service transitions.
✨Demonstrate Continuous Improvement Mindset
Share examples of how you've identified and implemented process improvements or automation opportunities in your previous roles. This will show your proactive approach to enhancing service transition efficiency, which is crucial for the position.
