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- Tasks: Develop and enhance features on the UK's largest ServiceNow platform.
- Company: Join DWP, a leader in digital solutions for government services.
- Benefits: Competitive pay, generous pension contributions, flexible hours, and extra holidays.
- Other info: Enjoy hybrid working and excellent career growth opportunities in a diverse environment.
- Why this job: Make a real impact on millions of lives with innovative tech solutions.
- Qualifications: Experience with ServiceNow modules and a Certified System Administrator certification required.
The predicted salary is between 73205 - 73205 £ per year.
Pay up to £73,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
We are looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow within Europe! We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
Substantial experience of various modules and applications within ServiceNow (e.g. ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations).
Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
Strong working knowledge and practical experience of IT methodologies such as Agile.
You must hold a Certified ServiceNow System Administrator certification.
You'll play a key role in building high-quality solutions, keeping work moving by tackling blockers early and making sure everything meets our delivery standards and timescales. You'll also help set the technical direction for ServiceNow, assessing new ideas and enhancements while keeping a firm eye on performance, security, accessibility and stability. Clear documentation and a practical, delivery-focused mindset are essential as you help the platform continue to grow and evolve.
Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £73,205.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.
Holidays: You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Interview: a single stage interview online.
Senior ServiceNow Developer - HYBRID employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Developer - HYBRID
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for that online interview! Research common questions for ServiceNow developers and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you’ve worked on any cool ServiceNow projects, be ready to discuss them in detail. Highlight how you tackled challenges and delivered value – this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior ServiceNow Developer - HYBRID
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior ServiceNow Developer role. Highlight your experience with various ServiceNow modules and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve delivered value in previous roles, especially in a ServiceNow context. This helps us see the impact you've made.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon unless it's relevant. Make it easy for us to see why you're a great fit for the team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to track your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need there!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow modules like ITSM, ITOM, and HRSD. Be ready to discuss your past experiences with these tools and how you've delivered value in a large organisation. Specific examples will show that you know your stuff!
✨Show Off Your Agile Skills
Since the role requires a strong working knowledge of IT methodologies like Agile, be prepared to talk about how you've applied Agile principles in your previous projects. Share specific instances where you tackled blockers early and kept the work moving smoothly.
✨Document Like a Pro
Clear documentation is key for this role. Bring examples of your documentation style to the interview and explain how it has helped your teams in the past. This will demonstrate your practical, delivery-focused mindset and your commitment to quality.
✨Be Ready for Technical Direction Questions
Expect questions about setting technical direction and assessing new ideas. Think about how you've contributed to the evolution of a platform in the past, focusing on performance, security, and stability. This will show that you're not just a developer, but a strategic thinker too!