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For Companies At a Glance
- Tasks: Lead and support IT services for DWP's Children's Services team, resolving technical and procedural issues.
- Company: Join DWP, the UK's largest government department, making a real impact on people's lives.
- Benefits: Enjoy hybrid working, flexible hours, a generous pension, and 26+ days of holiday.
- Why this job: Be part of a purpose-driven team using cutting-edge tech to improve services for children and families.
- Qualifications: Experience with Siebel, ITIL, and strong customer service skills are essential.
- Other info: Work in a vibrant digital hub in Newcastle with opportunities for professional development.
Senior IT Service Manager
Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Senior IT Manager to join our Children\’s Services team supporting and leading on Live Service for DWP.
Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used …
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
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Senior IT Service Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Siebel and Elasticsearch. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of DWP, especially those in IT roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Be ready to share specific examples of how you've successfully implemented strategies and improved service delivery in previous roles.
✨Tip Number 4
Demonstrate your understanding of ITIL or other service management frameworks by discussing how you've applied these principles in real-world scenarios. This will show your capability to manage IT services effectively.
We think you need these skills to ace Senior IT Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior IT Service Manager position. Tailor your application to highlight how your experience with Siebel, Elasticsearch, and ITIL aligns with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in leading teams and delivering IT service excellence. Provide specific examples of how you've resolved technical and non-technical issues, and how you've built effective relationships with stakeholders.
Showcase Communication Skills: Since the role requires good communication skills, include examples of how you've successfully communicated complex information to different audiences. Mention any experience you have in drafting clear messages or training materials.
Tailor Your Application: Make sure your application is tailored specifically for DWP. Use language that reflects their values and mission, and demonstrate your enthusiasm for contributing to services that support children and families in the UK.
How to prepare for a job interview at DWP Digital
✨Understand the Role
Make sure you have a solid grasp of what a Senior IT Service Manager does, especially in the context of DWP. Familiarise yourself with their services and how they impact children's lives, as this will help you demonstrate your passion for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Siebel, Elasticsearch, and ITIL frameworks. Highlight specific examples where you've successfully troubleshot issues or improved service delivery, as this will show your capability to handle the technical demands of the job.
✨Emphasise Communication Skills
Since the role involves liaising with caseworkers and stakeholders, be ready to provide examples of how you've effectively communicated complex information in the past. Tailoring your communication style to different audiences is key, so think of instances where you've done this successfully.
✨Demonstrate Leadership Experience
Discuss your experience in leading teams and individuals towards IT service excellence. Share specific instances where you've implemented strategies that resulted in improved performance or personal development within your team, as this aligns with the expectations of the role.
