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- Tasks: Lead the design of user-focused IT services that support millions across the UK.
- Company: Join a forward-thinking organisation dedicated to reliable IT solutions.
- Benefits: Competitive salary up to £68,205, plus generous pension contributions and hybrid working.
- Why this job: Make a real difference by shaping IT services that impact users nationwide.
- Qualifications: Experience in IT service design and knowledge of ITIL best practices.
- Other info: Opportunity to drive automation and standardisation in a dynamic environment.
The predicted salary is between 40923 - 68025 £ per year.
Our Senior IT Service Design Managers help shape services that support millions across the UK. You\’ll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you\’ll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation.
Pay up to £68,205, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
DWP is the UK\’s largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
We are looking for a Senior IT Service Design Manager to join our community of tech experts in DWP Digital. We\’re driving a once-in-a-generation transformation of government services.
We\’re using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives.
The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.
Delivery. Work. Projects.
As a Senior IT Service Design Manager in DWP Digital, you\’ll help shape the services that support millions of people across the UK, making sure they\’re designed to meet business needs and deliver a great user experience.
You\’ll bring deep expertise in service management and operations, with a strong focus on service design. Working in a delivery-driven environment, you\’ll collaborate with multidisciplinary teams across design, architecture, and IT operations to lay the foundations for live service.
You\’ll lead the use of ITIL-aligned service design and transition processes, producing key artefacts like Service Design Packs and helping teams plan ahead, standardise, and automate. You\’ll challenge the status quo, bring fresh ideas, and apply strong analytical skills to simplify complex information into clear, effective designs.
This is a fast-paced role where you\’ll ensure services are fully supported before going live, with KPIs, SLAs, and operational readiness in place. You\’ll prioritise design activities, resolve conflicts, and help drive quality across everything we deliver.
If you\’re passionate about designing services that work for users, confident in leading across programmes, and ready to make a real impact, we\’d love to hear from you.
What skills, knowledge and experience will you need?
- ITIL & Service Design Expertise – You\’ve got a solid understanding of the ITIL framework, especially around Service Design, backed by relevant qualifications or equivalent hands-on experience.
- High-Standard Delivery Across Technologies – You\’ve delivered Service Design to a high standard across multiple technologies, always keeping user needs and service quality front and centre.
- Senior Stakeholder Engagement – You regularly consult with senior stakeholders, providing clear analysis and recommendations that help shape decisions.
- Delivery at Pace – You\’ve consistently delivered in fast-moving environments, managing conflicting priorities without compromising on quality.
Details. Wages. Perks.
You\’ll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle Upon-Tyne, whichever you prefer.
We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model – you\’ll be in the office about 40% of the time, and 60% home working.
We offer competitive pay of up to £68,205.
You\’ll also get a brilliant civil service pension with employer contributions worth over 28.9%, and a generous leave package starting at 26 days.
You can also take up to 3 extra days off a month on flexi-time.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and family-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \’I Can Be Me in DWP\’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
CLICK APPLY for more information and to start your application.
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Senior IT Service Design Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Design Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior IT Service Design Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous work in IT service design. We want to see how you’ve applied ITIL best practices and driven automation in real-life scenarios.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing common questions related to service design and management. We suggest doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Service Design Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior IT Service Design Manager role. Highlight your experience with ITIL best practices and any relevant projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about designing user-focused IT services. Share specific examples of how you've driven automation and standardisation in previous roles.
Showcase Your Leadership Skills: As a Senior IT Service Design Manager, you'll be leading teams. Make sure to include examples of how you've successfully managed teams or projects, demonstrating your ability to collaborate across delivery teams.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at DWP Digital
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL best practices. Brush up on the key principles and how they apply to service design. Be ready to discuss specific examples of how you've implemented these practices in your previous roles.
✨Showcase Your User-Focused Approach
Prepare to talk about how you’ve designed services with the end-user in mind. Think of concrete examples where user feedback influenced your design decisions. This will demonstrate your commitment to creating reliable and user-friendly IT services.
✨Highlight Your Leadership Skills
As a Senior IT Service Design Manager, you’ll be leading teams. Be prepared to share experiences where you’ve successfully led projects or teams, focusing on how you motivated others and drove results. This will show that you can manage and inspire delivery teams effectively.
✨Discuss Automation and Standardisation
Automation and standardisation are key in this role. Come equipped with examples of how you’ve driven these initiatives in past positions. Discuss the impact it had on efficiency and service quality, as this will resonate well with the interviewers.
