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- Tasks: Lead the design of user-focused IT services that support millions across the UK.
- Company: Join DWP Digital, the UK's largest government department driving transformation.
- Benefits: Earn up to £68,205 with a generous pension and flexible working options.
- Why this job: Make a real impact by shaping essential services for users nationwide.
- Qualifications: Expertise in ITIL and service design with strong stakeholder engagement skills.
- Other info: Enjoy a vibrant work culture with opportunities for professional growth.
The predicted salary is between 60000 - 68000 £ per year.
Our Senior IT Service Design Managers help shape services that support millions across the UK. You\’ll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you\’ll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation.
Pay up to £68,205, plus 28.9% employer pension contributions, hybrid…
Senior IT Service Design Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Design Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at DWP or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections that can help us stand out!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT service design and management. Think about how you can showcase your ITIL expertise and past successes. We want to show them we’re not just qualified, but passionate about delivering user-focused services!
✨Tip Number 3
Don’t forget to research DWP’s recent projects and initiatives. Being able to discuss how our skills align with their goals will impress the interviewers. Let’s show them we’re not just interested in the role, but also in their mission to support millions across the UK!
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a small gesture that can make a big difference in keeping us top of mind!
We think you need these skills to ace Senior IT Service Design Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ITIL and service design. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your User-Focused Approach: In your application, emphasise your commitment to user-centric design. Share examples of how you've prioritised user needs in past projects, as this is key for us at DWP Digital.
Highlight Your Stakeholder Engagement Skills: We value strong communication, especially with senior stakeholders. Include specific instances where you’ve successfully engaged with stakeholders to influence decisions or drive service improvements.
Keep It Clear and Concise: While we love detail, clarity is crucial! Make sure your application is easy to read and straight to the point. Use bullet points where possible to break up information and keep it engaging.
How to prepare for a job interview at DWP Digital
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Service Design. Be ready to discuss how you've applied these principles in past roles and how they can benefit the DWP's mission.
✨Showcase Your User-Centric Approach
Prepare examples that highlight your focus on user needs in service design. Think about specific projects where you prioritised user experience and how that led to successful outcomes.
✨Engage with Stakeholders
Be prepared to talk about your experience engaging with senior stakeholders. Share instances where your analysis and recommendations influenced decision-making, demonstrating your ability to communicate effectively.
✨Demonstrate Your Delivery Skills
Think of examples where you successfully delivered projects in fast-paced environments. Highlight how you managed conflicting priorities while maintaining high standards, as this will resonate well with their delivery-driven culture.
