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- Tasks: Lead the design of user-focused IT services that support millions across the UK.
- Company: Join DWP Digital, the UK's largest government department driving transformation.
- Benefits: Earn up to £68,205 with a generous pension and flexible working options.
- Why this job: Make a real impact by shaping essential services for users nationwide.
- Qualifications: Expertise in ITIL and service design with strong stakeholder engagement skills.
- Other info: Enjoy a vibrant work culture with opportunities for professional growth.
The predicted salary is between 60000 - 68000 £ per year.
Our Senior IT Service Design Managers help shape services that support millions across the UK. You\’ll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you\’ll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation.
Pay up to £68,205, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
DWP is the UK\’s largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
We are looking for a Senior IT Service Design Manager to join our community of tech experts in DWP Digital. We\’re driving a once-in-a-generation transformation of government services.
We\’re using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives.
The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.
Delivery. Work. Projects.
As a Senior IT Service Design Manager in DWP Digital, you\’ll help shape the services that support millions of people across the UK, making sure they\’re designed to meet business needs and deliver a great user experience.
You\’ll bring deep expertise in service management and operations, with a strong focus on service design. Working in a delivery-driven environment, you\’ll collaborate with multidisciplinary teams across design, architecture, and IT operations to lay the foundations for live service.
You\’ll lead the use of ITIL-aligned service design and transition processes, producing key artefacts like Service Design Packs and helping teams plan ahead, standardise, and automate. You\’ll challenge the status quo, bring fresh ideas, and apply strong analytical skills to simplify complex information into clear, effective designs.
This is a fast-paced role where you\’ll ensure services are fully supported before going live, with KPIs, SLAs, and operational readiness in place. You\’ll prioritise design activities, resolve conflicts, and help drive quality across everything we deliver.
If you\’re passionate about designing services that work for users, confident in leading across programmes, and ready to make a real impact, we\’d love to hear from you.
What skills, knowledge and experience will you need?
- ITIL & Service Design Expertise – You\’ve got a solid understanding of the ITIL framework, especially around Service Design, backed by relevant qualifications or equivalent hands-on experience.
- High-Standard Delivery Across Technologies – You\’ve delivered Service Design to a high standard across multiple technologies, always keeping user needs and service quality front and centre.
- Senior Stakeholder Engagement – You regularly consult with senior stakeholders, providing clear analysis and recommendations that help shape decisions.
- Delivery at Pace – You\’ve consistently delivered in fast-moving environments, managing conflicting priorities without compromising on quality.
Details. Wages. Perks.
You\’ll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle Upon-Tyne, whichever you prefer.
We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model – you\’ll be in the office about 40% of the time, and 60% home working.
We offer competitive pay of up to £68,205.
You\’ll also get a brilliant civil service pension with employer contributions worth over 28.9%, and a generous leave package starting at 26 days.
You can also take up to 3 extra days off a month on flexi-time.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and family-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \’I Can Be Me in DWP\’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
CLICK APPLY for more information and to start your application.
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Senior IT Service Design Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Design Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at DWP or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections that can help us stand out!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT service design and management. Think about how you can showcase your ITIL expertise and past successes. We want to show them we’re not just qualified, but passionate about delivering user-focused services!
✨Tip Number 3
Don’t forget to research DWP’s recent projects and initiatives. Being able to discuss how our skills align with their goals will impress the interviewers. Let’s show them we’re not just interested in the role, but also in their mission to support millions across the UK!
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a small gesture that can make a big difference in keeping us top of mind!
We think you need these skills to ace Senior IT Service Design Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ITIL and service design. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your User-Focused Approach: In your application, emphasise your commitment to user-centric design. Share examples of how you've prioritised user needs in past projects, as this is key for us at DWP Digital.
Highlight Your Stakeholder Engagement Skills: We value strong communication, especially with senior stakeholders. Include specific instances where you’ve successfully engaged with stakeholders to influence decisions or drive service improvements.
Keep It Clear and Concise: While we love detail, clarity is crucial! Make sure your application is easy to read and straight to the point. Use bullet points where possible to break up information and keep it engaging.
How to prepare for a job interview at DWP Digital
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Service Design. Be ready to discuss how you've applied these principles in past roles and how they can benefit the DWP's mission.
✨Showcase Your User-Centric Approach
Prepare examples that highlight your focus on user needs in service design. Think about specific projects where you prioritised user experience and how that led to successful outcomes.
✨Engage with Stakeholders
Be prepared to talk about your experience engaging with senior stakeholders. Share instances where your analysis and recommendations influenced decision-making, demonstrating your ability to communicate effectively.
✨Demonstrate Your Delivery Skills
Think of examples where you successfully delivered projects in fast-paced environments. Highlight how you managed conflicting priorities while maintaining high standards, as this will resonate well with their delivery-driven culture.
