At a Glance
- Tasks: Lead and support Live Service for DWP's Digital Channels, ensuring quality tech solutions.
- Company: Join DWP, the UK's largest government department, making a real impact on millions of lives.
- Benefits: Enjoy hybrid working, flexible hours, 26-31 days holiday, and a generous pension scheme.
- Other info: Work in a vibrant digital hub with opportunities for professional development and community engagement.
- Why this job: Be at the forefront of digital innovation, improving user experiences for millions daily.
- Qualifications: Proven IT service management experience, leadership skills, and knowledge of digital products required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior IT Manager to join our Digital Channels supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We’d love you to join us.
What skills, knowledge and experience will you need?
- Proven experience of delivering a consistently high standard of customer service internally and/or externally by identifying clear pathways for resolution and engagement with relevant stakeholders to successfully manage and resolve issues arising.
- Demonstrable experience of IT Service Management including knowledge of a Service Management Framework e.g. ITIL.
- Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services including independently supporting and maintaining Products and Services and presenting Management Information making recommendations as appropriate.
- Demonstrable experience in forecasting and financial management of budgetary spend.
- Ability to deliver confident and clear leadership with the ability to implement and translate strategy into action.
You and your role
This role is part of our Digital Channels team. We’re responsible for things like robotics, document management and DWP's next gen contact centres, so our team is at the forefront of key DWP customer touchpoints. Our work will help improve the experience of interacting with DWP for millions of people.
As a Senior IT Manager you will be responsible for ensuring that value and quality is achieved for the end-to-end technology solutions associated with these areas. You will manage the contractual delivery between Digital and third-party suppliers, monitoring compliance against SLAs and OLAs, through regular performance reporting, monitoring service level infractions and trends. You will have some line management responsibilities which would require setting objectives, managing development of others and acting as a point of escalation.
Details
Location: You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you’ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer pay of £42,614.
Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year.
Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100).
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
Process: We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior IT Manager in Yorkshire employer: DWP Digital
DWP is an exceptional employer, offering a dynamic work environment where innovation meets purpose. With a strong focus on employee well-being, we provide flexible working arrangements, generous leave packages, and extensive professional development opportunities. Join us in one of our vibrant digital hubs across the UK, where you can contribute to meaningful projects that impact millions while enjoying a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Manager in Yorkshire
✨Tip Number 1
Familiarise yourself with ITIL and other Service Management Frameworks. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to delivering high-quality IT services.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss how you set objectives and supported team development, as this is crucial for the role.
✨Tip Number 3
Research DWP's digital initiatives and understand their impact on users. Being knowledgeable about their current projects will allow you to engage in meaningful discussions during the interview and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience with budget management and forecasting. Highlight specific instances where you've effectively managed financial resources, as this is a key requirement for the Senior IT Manager position.
We think you need these skills to ace Senior IT Manager in Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT Service Management, particularly your knowledge of frameworks like ITIL. Use specific examples that demonstrate your ability to deliver high standards of customer service and manage stakeholder engagement.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the DWP's mission. Clearly outline how your skills and experiences align with the job requirements, especially your leadership abilities and experience in financial management.
Showcase Relevant Achievements:When detailing your work history, focus on achievements that relate to digital products and services. Include metrics or outcomes that illustrate your impact, such as improvements in service delivery or successful project completions.
Prepare for the Interview:Anticipate questions related to your experience with managing third-party suppliers and compliance with SLAs. Be ready to discuss how you would approach challenges in the role and provide examples of how you've successfully led teams in the past.
How to prepare for a job interview at DWP Digital
✨Showcase Your IT Service Management Knowledge
Make sure to highlight your experience with IT Service Management frameworks, particularly ITIL. Be prepared to discuss specific examples of how you've implemented these frameworks in previous roles and the impact they had on service delivery.
✨Demonstrate Leadership Skills
As a Senior IT Manager, you'll need to exhibit strong leadership abilities. Prepare to share instances where you've successfully led teams, set objectives, and managed development. Discuss how you translate strategy into actionable plans.
✨Prepare for Financial Management Questions
Since the role involves budgetary forecasting and financial management, be ready to discuss your experience in managing budgets. Bring examples of how you've effectively forecasted spending and ensured value for money in IT projects.
✨Understand DWP's Digital Products and Services
Familiarise yourself with the digital solutions that DWP offers. Be prepared to discuss how you can contribute to improving customer interactions through technology, and provide insights on how you would support and maintain these products.
