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- Tasks: Lead digital change initiatives and ensure smooth delivery across DWP's vast digital landscape.
- Company: Join DWP Digital, a leader in tech innovation for public services.
- Benefits: Earn up to £68,205 with a generous pension, flexible hours, and 26+ days of holiday.
- Why this job: Make a real impact on millions of lives through innovative digital solutions.
- Qualifications: Experience in project management, change management, and excellent communication skills required.
- Other info: Enjoy a hybrid working model and a supportive, award-winning workplace culture.
Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
Do you have the skills to fill this role Read the complete details below, and make your application today.
DWP. Digital with Purpose.
We are looking for a Senior Change Manager to join our community of tech experts in DWP Digital.
We\’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
We help people into work, and make payments worth over £195bn a year to support and empower millions of people. This role is pivotal in ensuring seamless delivery of change across one of the largest digital estates in the UK.
The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.
You are your role
As a Senior Digital Change Manager in Scheduling, you will play a pivotal role in planning and integrating major digital activities across the entire DWP estate. Your work will ensure that change is delivered smoothly, strategically, and in alignment with DWP\’s digital transformation goals.
You will own and manage the Enterprise Forward Schedule of Change, ensuring it remains accurate, up-to-date, and aligned with delivery plans. This involves proactively engaging stakeholders to gather insights, identify risks, and resolve issues early to support smooth and coordinated digital change across DWP.
Your role will involve chairing stakeholder meetings, driving strategic alignment, and supporting continuous service improvement initiatives. You\’ll take a broad, forward-looking view of delivery timelines, helping to coordinate complex programmes of work and facilitate release movements within delivery windows. Collaboration across Live Operations functions will be essential, and while not mandatory, ITIL or equivalent accreditation would be beneficial.
What skills, knowledge and experience will you need? How will this be assessed?
Our application process requires a technical and personal statement. This is your opportunity to provide clear evidence-based examples of how you demonstrate the following criteria:
Extensive and demonstrable experience of coordinating and scheduling multiple complex delivery programmes and events to optimise delivery cadence at the same time as protecting live service.
Demonstrable skills in consultancy, project management, ITIL service delivery and Service Management.
Experience in the development and implementation of new processes and/or technology solutions to drive service improvement
Experience of business and technical drivers in the context of the IT System Lifecycle, including Application Development, with the experience to recognize and identify potential conflicts of interest when necessary.
Experience of risk methodology, change management and planning.
Excellent written and verbal communication skills, with the ability to build and maintain strong working relationships across a wide network of stakeholders
Details. Wages. Perks.
Location: You\’ll join us in one of our brilliant digital hub/s in Blackpool or Newcastle, whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you\’ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £68, 205.
Pension: You\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £X per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You\’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
Flexible working including flexible hours and flex-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with \’I Can Be Me in DWP\’
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference
Sports and social activities
Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable so our application and selection process is just two stages:
Apply: complete your application on Civil Service Jobs. There\’ll be full instructions when you click through.
Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
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Senior Digital Change Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Change Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP Digital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to change management and digital transformation. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively.
✨Tip Number 3
Showcase your soft skills! As a Senior Digital Change Manager, communication and collaboration are key. Be ready to share examples of how you've successfully worked with stakeholders and led teams through change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need to tailor your approach to what DWP Digital is looking for.
We think you need these skills to ace Senior Digital Change Manager
Some tips for your application 🫡
Showcase Your Experience: When writing your application, make sure to highlight your extensive experience in coordinating and scheduling complex delivery programmes. Use specific examples that demonstrate how you've optimised delivery cadence while protecting live services.
Be Clear and Concise: We want to see your skills shine through, so keep your statements clear and to the point. Avoid jargon unless it's necessary, and ensure your communication is straightforward. This will help us understand your qualifications better.
Engage with Stakeholders: Since stakeholder engagement is key in this role, mention any relevant experiences where you've successfully collaborated with various stakeholders. This shows us you can build strong working relationships, which is crucial for a Senior Digital Change Manager.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you follow the correct process. Plus, it gives you access to all the details you need about the role.
How to prepare for a job interview at DWP Digital
✨Know Your Change Management Inside Out
Make sure you brush up on your change management principles, especially in a digital context. Be ready to discuss specific examples of how you've successfully coordinated complex delivery programmes and managed risks in previous roles.
✨Engage with Stakeholders
Since this role involves a lot of stakeholder engagement, think about how you can demonstrate your ability to build strong relationships. Prepare anecdotes that showcase your communication skills and how you've resolved conflicts or gathered insights from various stakeholders.
✨Showcase Your Strategic Thinking
DWP is looking for someone who can take a broad view of delivery timelines. Be prepared to discuss how you've previously aligned change initiatives with broader organisational goals. Highlight any experience you have with ITIL or similar frameworks to show your strategic approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.