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- Tasks: Manage digital payment services and build strong relationships with stakeholders.
- Company: Join DWP, the UK's largest government department, making a real impact on people's lives.
- Benefits: Enjoy hybrid working, flexible hours, a generous pension, and 26-31 days of holiday.
- Why this job: Be part of a team using cutting-edge tech to improve services for millions across the UK.
- Qualifications: Experience in business relationship management and knowledge of service management frameworks like ITIL.
- Other info: Work in vibrant hubs across the UK and enjoy a culture that celebrates diversity and inclusion.
The predicted salary is between 42614 - 59659 £ per year.
Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. We are looking for a Senior Business Relationship Manager who has knowledge of payment services to manage our Digital Payment Services demand. This role is all about building good relationships to drive improvement in the delivery of projects, products, and services.
You will liaise with stakeholders at all levels from request through to delivery, promoting transparency and identifying any need for improvements across the process. As a Business Relationship Manager, you will be a trusted partner to business areas, representing the users' digital needs and ensuring that these are communicated to the appropriate IT function.
For this role, it would be helpful to have one of the following:
- ITIL 4 Foundation certification
- ITIL BRM certification
What skills, knowledge and experience will you need?
The application process for this role requires a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following:
- Establish professional relationships with a range of stakeholders.
- Collaborate with these to share information, resources, and support.
- Knowledge of a service management framework (e.g. ITIL) and proven experience in business relationship management.
- A champion of continual service improvement, actively improving and optimising current services.
- Understand how to work with stakeholders and contribute to improving stakeholder relationships.
- Work with others to identify areas for improvement and simplify processes to use fewer resources.
- Use technology where possible to increase efficiency.
- Communicate in a straightforward, honest, and engaging manner, choosing appropriate styles to maximise understanding and impact.
- Experience of understanding stakeholder, user, customer, supplier, and partner needs through continual engagement and transparency.
You and your role: As a Business Relationship Manager, you will be a trusted partner to business areas, representing the users' digital needs and ensuring that these are communicated to the appropriate IT function. You'll inform business strategy in a positive and impactful way through reduction of costs, improvement of service issues, and enhanced user experience through gaining your understanding and championing our departmental commitment to continuous improvement.
You will support the Senior Business Relationship Manager in promoting products and services, signposting to subject matter experts, removing any blocks, and generally managing the expectations of your stakeholders. Networking building across the department is key to success in this role. You will be comfortable challenging and influencing senior stakeholders, as well as sharing the information you've acquired through understanding the needs of users, customers, suppliers, and partners.
Location: You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Sheffield, or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you’ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £42,614. Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out, and more
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring, and career progression opportunities.
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior Business Relationship Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Relationship Manager
✨Tip Number 1
Network actively within the industry, especially with professionals who have experience in digital payment services. Attend relevant events or webinars to connect with potential colleagues and stakeholders, as building these relationships can give you an edge in understanding the role's requirements.
✨Tip Number 2
Familiarise yourself with ITIL frameworks, particularly the ITIL 4 Foundation and Business Relationship Management certifications. This knowledge will not only enhance your understanding of service management but also demonstrate your commitment to continual improvement, which is crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in the past. Highlight instances where you've improved processes or services, as this will showcase your ability to drive change and deliver results in a similar environment.
✨Tip Number 4
Stay updated on the latest trends and technologies in digital payments. Being knowledgeable about current developments will allow you to engage in meaningful conversations during interviews and demonstrate your proactive approach to understanding user needs.
We think you need these skills to ace Senior Business Relationship Manager
Some tips for your application 🫡
Craft a Strong Personal Statement: This is your chance to shine! Clearly outline your experience in establishing professional relationships with stakeholders. Use specific examples to demonstrate how you've collaborated effectively and shared resources.
Highlight Relevant Certifications: If you have ITIL 4 Foundation or ITIL BRM certification, make sure to mention it prominently in your application. This shows that you have the necessary knowledge of service management frameworks, which is crucial for this role.
Showcase Continuous Improvement Initiatives: Provide examples of how you've championed continual service improvement in previous roles. Detail any processes you've simplified or optimised, and how technology played a role in increasing efficiency.
Tailor Your Communication Style: Demonstrate your ability to communicate in a straightforward and engaging manner. Include examples of how you've adapted your communication style to meet the needs of different stakeholders, ensuring clarity and understanding.
How to prepare for a job interview at DWP Digital
✨Showcase Your Relationship-Building Skills
As a Senior Business Relationship Manager, your ability to establish and maintain professional relationships is crucial. Prepare specific examples of how you've successfully collaborated with stakeholders in the past, highlighting your communication style and approach to building trust.
✨Demonstrate Knowledge of Service Management Frameworks
Familiarise yourself with ITIL and other service management frameworks. Be ready to discuss how you've applied these principles in previous roles, particularly in relation to continual service improvement and optimising processes.
✨Prepare for Stakeholder Engagement Scenarios
Think about potential scenarios where you might need to engage with various stakeholders. Prepare to discuss how you would identify their needs, manage expectations, and communicate effectively to ensure transparency throughout the project lifecycle.
✨Highlight Your Problem-Solving Abilities
The role requires identifying areas for improvement and simplifying processes. Be prepared to share examples of challenges you've faced in previous positions and how you approached problem-solving, particularly in a collaborative environment.
