At a Glance
- Tasks: Lead the transition of digital services into stable operations, ensuring quality and user satisfaction.
- Company: Join DWP Digital, a leader in tech innovation with a focus on social impact.
- Benefits: Competitive pay, generous pension contributions, flexible hours, and extra holidays.
- Other info: Enjoy a hybrid working model and excellent career development opportunities.
- Why this job: Make a real difference by supporting vital digital services used by millions daily.
- Qualifications: Experience in IT Service Management and Agile project delivery is essential.
The predicted salary is between 60000 - 75000 £ per year.
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
Key Responsibilities:
- Support the seamless transition of complex digital services into stable business-as-usual operations, ensuring minimal disruption while maintaining service quality and enhancing user experience across digital channels.
- Lead the planning, scheduling, and coordination of service transitions, working collaboratively with cross-functional teams to ensure all resources, processes, and acceptance criteria are in place.
- Oversee the full lifecycle of service changes, managing evaluation and acceptance of new or updated services, while ensuring alignment with organisational policies and standards.
Requirements:
- Demonstrable experience of IT Service Management in an ITIL or equivalent Framework.
- Proven experience of supporting the delivery of projects in an Agile environment.
- Proven track record of transitioning projects into live service.
- Demonstrable history of influencing key stakeholders in order to drive and maintain improvements in digital services.
- An ITIL Foundation qualification (or willingness to work towards one) would be advantageous but is not essential.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Benefits:
- Competitive pay of £44,447.
- A brilliant civil service pension with employer contributions worth 28.97%.
- Up to 3 extra days off a month on flexi-time, plus all the usual public holidays.
- Flexible working including flexible hours and flex-friendly policies.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket.
- Professional development, coaching, mentoring and career progression opportunities.
DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, Diverse and Inclusive Leadership at Digital Leaders Awards 2024, Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, and Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Interview: A single stage interview online.
IT Service Management Manager in Preston employer: DWP Digital
DWP Digital is an exceptional employer, offering a supportive and inclusive work culture that prioritises work-life balance through flexible hours and hybrid working arrangements. With a strong commitment to employee growth, we provide extensive professional development opportunities and a generous benefits package, including a competitive salary and a substantial pension contribution. Join us in one of our vibrant digital hubs across the UK, where you can make a meaningful impact on millions of lives while being part of a recognised leader in diversity and inclusion.
