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- Tasks: Lead service continuity and capacity planning to keep digital services stable and secure.
- Company: DWP Digital transforms government services using innovative tech for millions across the UK.
- Benefits: Enjoy hybrid working, competitive pay, generous leave, and a fantastic pension scheme.
- Why this job: Join a mission-driven team making a real impact on people's lives with cutting-edge solutions.
- Qualifications: ITIL4 certified or equivalent experience in service management and disaster recovery.
- Other info: Flexible hours, volunteering time off, and a vibrant community of tech professionals await you.
The predicted salary is between 36000 - 60000 £ per year.
Join DWP Digital as an Operations Resilience Manager and help keep our vital services stable, secure, and ready for anything. You\’ll lead on service continuity and capacity planning, working across teams to spot risks, shape recovery plans, and keep performance aligned with business needs.
We are looking for an IT Service Continuity Manager to join our community of tech experts in DWP Digital. We\’re driving a once-in-a-generation transformation of government services. We\’re using fresh ideas and leading-edge technologies to build and maintain innovative, scalable, and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.
Delivery. Work. Projects.
As an Operations Resilience Manager in DWP Digital, you\’ll play a vital role in making sure our live digital services stay stable, secure, and responsive, no matter what challenges come our way. You\’ll lead on IT Service Continuity Management and Capacity & Performance processes, helping to prevent or minimise disruption caused by service loss or disaster. That means working across technical teams and stakeholders to identify risks, develop recovery plans, and ensure our capacity aligns with business needs.
In this role, you\’ll use your enterprise-level IT expertise to analyse trends, forecast threats, and maintain dashboards and reporting tools that support data-driven decision-making. You\’ll also advise on disaster recovery, data recovery testing, and capacity planning, tailoring solutions to meet the needs of individual services. You\’ll be a key voice in resilience conversations, working with Business Service Owners to review plans, manage action points, and drive improvements. And when incidents do happen, you\’ll help coordinate recovery efforts to minimise impact and restore services quickly and safely.
Salary, remote work… Define all the criteria that are important to you.
Benefits include:
- Get discovered: Recruiters come directly to look for their future hires in our CV library.
- Join a community: Connect with like-minded tech and IT professionals on a daily basis through our forum.
- Service Management – You\’ve applied and overseen service management processes that align with industry standards and best practice, making sure services run smoothly and reliably.
- Risk & Recovery – You understand threat vectors and service risks, and you\’ve planned and delivered disaster recovery exercises across a range of platforms, ensuring resilience when it matters most.
- Enterprise Infrastructure – You\’ve got strong knowledge of enterprise IT systems and applications, including how to maintain and recover large, integrated environments monitored by multiple tools.
- Leadership & Communication – You\’ve led teams and communicated effectively across different levels, whether working with suppliers, customers, or internal teams, using a range of engagement strategies to keep everyone aligned.
- Service Operations Expertise – You\’re ITIL4 certified (or have equivalent experience) across key service functions like Event, Incident, Problem, Change, Release, Capacity, Availability, and Continual Service Improvement.
DWP is the UK\’s largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
Location: Knightsbridge, England, United Kingdom
DWP Digital is the technology arm of the UK\’s Department for Work and Pensions, driving innovation to deliver essential services to millions. It uses cutting-edge digital solutions to improve efficiency, accessibility, and user experience in areas such as pensions, benefits, and employment support. Combining agile methods, data insights, and cloud technologies, DWP Digital transforms public services to better meet the needs of citizens. Its mission is to build a more inclusive, customer-centric welfare system, underpinned by robust and secure digital infrastructure.
From forecasting threats to coordinating incident response, your insight will drive smarter decisions and faster recoveries on services that matter to 100,000 colleagues and millions of customers. Pay up to £45,081, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work-life balance.
You\’ll join us in one of our brilliant digital hubs in Manchester or Blackpool, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model – you\’ll be in the office about 40% of the time, and 60% home working. We offer competitive pay of up to £45,081. You\’ll also get a brilliant civil service pension with employer contributions worth over 28.9%, and a generous leave package starting at 26 days. You can also take up to 3 extra days off a month on flexi-time. Our benefits include:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and family-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \’I Can Be Me in DWP\’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, making commuting easier
- Sports and social activities
- Professional development, coaching, mentoring, and career progression opportunities.
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Operations Resilience Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Resilience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT Service Continuity Management. Understanding current best practices and emerging technologies will help you stand out during discussions with our team.
✨Tip Number 2
Network with professionals in the field by joining relevant forums or LinkedIn groups. Engaging with others can provide insights into the role and may even lead to referrals within DWP Digital.
✨Tip Number 3
Prepare to discuss your experience with disaster recovery exercises and capacity planning. Be ready to share specific examples of how you've successfully managed risks and improved service resilience in previous roles.
✨Tip Number 4
Showcase your leadership and communication skills during any interactions. Being able to effectively convey complex information and collaborate with diverse teams is crucial for the Operations Resilience Manager role.
We think you need these skills to ace Operations Resilience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Continuity Management and Capacity Planning. Use specific examples that demonstrate your ability to manage risks and develop recovery plans.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation and how your skills align with DWP Digital's mission. Mention your experience with enterprise IT systems and your approach to service management.
Highlight Leadership Skills: Emphasise your leadership and communication skills in both your CV and cover letter. Provide examples of how you've effectively led teams and communicated across different levels in previous roles.
Showcase Relevant Certifications: If you have ITIL4 certification or equivalent experience, make sure to include this prominently in your application. This will demonstrate your commitment to industry standards and best practices in service management.
How to prepare for a job interview at DWP Digital
✨Understand the Role
Make sure you have a clear understanding of what an Operations Resilience Manager does. Familiarise yourself with IT Service Continuity Management, capacity planning, and how these elements contribute to service stability and security.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing service continuity and disaster recovery. Be ready to provide specific examples of how you've identified risks and developed effective recovery plans in past roles.
✨Communicate Effectively
Demonstrate your leadership and communication skills during the interview. Practice articulating complex technical concepts in a way that is understandable to non-technical stakeholders, as this will be crucial in your role.
✨Research DWP Digital
Take the time to learn about DWP Digital's mission and the services they provide. Understanding their goals and challenges will help you tailor your responses and show your genuine interest in contributing to their transformation efforts.
