At a Glance
- Tasks: Use data and insights to improve services for millions of customers across the UK.
- Company: Join DWP, the UK's largest government department focused on digital transformation.
- Benefits: Competitive pay, generous pension, flexible working, and professional development opportunities.
- Other info: Join a diverse team recognised for its inclusive culture and career growth potential.
- Why this job: Make a real impact by shaping services that support people in key moments of their lives.
- Qualifications: Strong analytical skills, experience with SQL, and excellent communication abilities.
Join DWP's Digital Transformation Group and use data, insight and analysis to help improve services, influence decision making and support millions of customers across the UK. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
What skills, knowledge and experience will you need?
- Strong analytical skills with the ability to interpret and analyse complex operational data.
- Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight.
- Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives.
- Strong decision-making skills with the ability to interpret complex data, apply sound judgement and make evidence-based recommendations.
- Excellent written and verbal communication skills, with confidence presenting complex findings and recommendations to senior leaders.
- Experience using SQL or similar data manipulation tools, version control such as Git, and Power BI or similar visualisation software.
You and your role
As an Operational Management Information Developer, you will play a key role in using data and insight to help shape services that support millions of customers across the UK. You'll work in our Working Age Data and Performance Team - at the heart of DWP's Digital Transformation Group - providing analysis and performance reporting that drive continuous improvement across Working Age services. You'll develop high-quality management information, dashboards and analytical products using tools such as Power BI and SQL, transforming complex data into meaningful insights that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers, and influence decisions through evidence-based analysis. You'll lead analytical projects and communicate findings clearly to both technical and non-technical audiences.
This is an exciting opportunity to join a high-profile team where your work will directly contribute to improving customer outcomes, increasing efficiency and supporting strategic priorities across the Department.
Details. Wages. Perks.
- Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £45,065.
- Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £11,232 per year.
- Holidays: A leave package starting at 24 days rising to 26 days after one year and 31 days over time. You can take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
- We have a broad benefits package built around your work-life balance which includes:
- Time off volunteering and charitable giving
- Be your authentic self at work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Professional development and career progression opportunities
- And we have an award-winning environment and culture:
- 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs.
- Interview: A single stage interview online.
Operational Management Information Developer in Norwich employer: DWP Digital
DWP is an exceptional employer that champions innovation and collaboration within its digital teams. With a strong focus on employee growth, we offer extensive training opportunities and a supportive work culture that values fresh ideas and cutting-edge technology. Working from home allows for a flexible work-life balance, making it an ideal environment for those looking to make a meaningful impact in the realm of data solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Management Information Developer in Norwich
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Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like DWP Digital.
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We think you need these skills to ace Operational Management Information Developer in Norwich
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at DWP Digital, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at DWP Digital. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at DWP Digital
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at DWP Digital!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
