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- Tasks: Develop innovative solutions on the ServiceNow platform for critical UK services.
- Company: Join DWP Digital, the UK's largest government department with a purpose-driven mission.
- Benefits: Competitive pay, generous leave, flexible hours, and a brilliant civil service pension.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative environment.
- Qualifications: Must be a qualified ServiceNow Certified System Administrator with substantial experience.
- Other info: Access to training, mentoring, and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
DWP Digital with Purpose. Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.
What skills, knowledge and experience will you need?
- Substantial experience of any module within ServiceNow.
- Track record of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Demonstrate ability to work in a fast-paced environment either as part of a team or under their own initiative.
- Show leadership and take responsibility for areas of the platform.
- Show initiative when tackling issues, providing potential solutions where applicable.
- Excellent knowledge and experience of IT methodologies such as Agile.
- Candidates must be a qualified ServiceNow Certified System Administrator to be considered.
You and your role
As a ServiceNow Developer in DWP, you will play a key role in expanding one of the largest ServiceNow installations in Europe. You’ll work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues. You will be responsible for delivering high-quality configuration and functionality, sometimes doing the work yourself, but also knowing when to escalate. You’ll create and maintain technical documentation, carry out peer reviews, and act as a subject matter expert within your specialist areas. The role also involves guiding and mentoring junior team members, finding solutions to problems, and contributing to an Agile, fast-paced environment. Supporting your professional growth, DWP will provide access to training to help you further develop your ServiceNow expertise.
Details
- Hybrid Working: We work a hybrid model - you’ll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up £5,895 available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
- Pension: You’ll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.
- We have a broad benefits package built around your work-life balance which includes:
- Flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Professional development, coaching, mentoring and career progression opportunities.
- 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
ServiceNow Developer in Newcastle upon Tyne employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer in Newcastle upon Tyne
✨Tip Number 1
Get your networking game on! Connect with current DWP employees on LinkedIn and engage with their posts. This can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow skills. Be ready to discuss specific projects where you've implemented new functionalities. Show them how you can add value right from the get-go!
✨Tip Number 3
Practice common interview questions, especially those related to Agile methodologies and team collaboration. We want to see how you tackle challenges and work with others, so have some examples ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DWP team and making a difference.
We think you need these skills to ace ServiceNow Developer in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your ServiceNow Skills: Make sure to highlight your experience with ServiceNow modules in your application. We want to see how you've delivered value in previous roles, so share specific examples of your achievements!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and can connect their skills to what we do.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for technology and how you approach problem-solving. We want to know the real you!
Apply Through Our Website: Remember to apply through our website for a smoother process! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need to get started.
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific modules you've worked with and how you've implemented new functionalities in past roles. This will show that you have the hands-on experience they’re looking for.
✨Showcase Your Problem-Solving Skills
DWP is all about finding solutions, so be prepared to share examples of how you've tackled challenges in a fast-paced environment. Think of situations where you took the initiative to resolve issues and what the outcomes were. This will highlight your leadership potential.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in an Agile environment, it’s crucial to understand Agile principles. Be ready to discuss how you've applied Agile methodologies in your previous projects and how they helped improve team collaboration and project delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or the company culture at DWP. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
