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- Tasks: Design user-centred content for government services, shaping digital journeys and solving complex problems.
- Company: Join DWP Digital, the UK's largest government department, making a real impact.
- Benefits: Competitive salary, generous leave, flexible hours, and a brilliant pension scheme.
- Why this job: Be part of a diverse team using fresh ideas to empower millions every day.
- Qualifications: Experience in accessible content design and collaboration with multidisciplinary teams.
- Other info: Award-winning culture with excellent career progression and professional development opportunities.
The predicted salary is between 57000 - 68000 £ per year.
Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP Digital is looking for an experienced Content Designer to join our community of tech experts. We are using fresh ideas and leading-edge technology to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support and empower millions of people.
What skills, knowledge and experience will you need?
- Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines.
- Substantial experience of using quantitative and qualitative data to make content decisions.
- Ability to use different types of prototypes to show, explain and test your content.
- Substantial experience of peer review and of contributing to a community of practice.
- Experience collaborating with other disciplines and advocating for the role of content design.
- Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions.
- Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes.
You and your role
Our Content Designers design and create clear, user-centred content that helps people understand and use government services. You will shape how information is structured across digital journeys, from GOV.UK pages and application forms to error messages, letters, and emails, always guided by user needs.
You will take a strategic role in solving complex problems, working with multidisciplinary teams to design effective user journeys, set standards, and promote good practice. You will build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You will also lead, coach, and develop other content designers.
Details
Location: You will join us in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield.
Hybrid Working: We work a hybrid model - you will spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £57,946.
Pension: You will receive a civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at days rising to 31 days over time, plus up to 3 extra days off a month on flexi-time and all usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Discounts and savings on shopping, fun days out, and more.
- Interest-free loans to buy a bike or a season ticket.
- Sports and social activities.
- Professional development, coaching, mentoring, and career progression opportunities.
We have an award-winning environment and culture, recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, and commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
Process: Our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior Content Designer in Newcastle upon Tyne employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Content Designer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a real edge!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you can showcase your user-centred content design approach. We want to hear clear examples, so practice telling your stories in a concise way.
✨Tip Number 3
Show off your collaboration skills! Be ready to discuss how you've worked with other disciplines and influenced stakeholders. We love hearing about teamwork, so make sure to highlight those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Senior Content Designer in Newcastle upon Tyne
Some tips for your application 🫡
Craft Your Technical Statement: When writing your technical statement, think about a specific project where you used a user-centred content design approach. We want to see clear examples that highlight your skills and experience, so don’t hold back on the details!
Personal Statement Power: Your personal statement is your chance to shine! Make sure to showcase your experience in designing accessible content and using data to inform your decisions. We love seeing how you’ve collaborated with others and influenced user-centred practices.
Be Authentic: We’re all about bringing your authentic self to work, so let that personality shine through in your application! Share your passion for content design and how it aligns with our mission at DWP Digital.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way to get your application in front of us. Plus, you’ll find all the info you need to complete your application smoothly.
How to prepare for a job interview at DWP Digital
✨Know Your User-Centred Approach
Make sure you can clearly articulate a specific example of when you've used a user-centred content design approach. DWP will want to hear about the impact your work had on users, so prepare to discuss how you identified user needs and tailored your content accordingly.
✨Showcase Your Accessibility Skills
Since the role requires designing accessible content, brush up on your knowledge of accessibility standards. Be ready to discuss how you've implemented plain English principles in your previous work and how you ensure your content is inclusive for all users.
✨Data-Driven Decisions Matter
DWP values evidence-based content decisions, so come prepared with examples of how you've used both quantitative and qualitative data to inform your content strategies. Highlight any tools or methods you’ve used to gather insights and how they influenced your design choices.
✨Collaboration is Key
This role involves working closely with multidisciplinary teams, so be ready to share experiences where you've successfully collaborated with others. Discuss how you’ve advocated for user-centred approaches and managed stakeholder relationships to achieve better outcomes.