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- Tasks: Manage live digital services and lead Major Incident Management for smooth operations.
- Company: Government agency known for its inclusive culture and diverse environment.
- Benefits: Competitive pay, strong pension package, and hybrid work model.
- Why this job: Make a real difference in public service while ensuring excellent service delivery.
- Qualifications: Experience in live operations, problem management, and change management.
- Other info: Join a dynamic team with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
A government agency is looking for an Operations Technical Service Manager to protect and maintain live digital services. The role requires live operations experience, with a focus on problem and change management. You'll lead Major Incident Management and ensure smooth operations along with excellent service delivery.
This full-time position involves a hybrid work model, competitive pay, and a strong pension package. Join a workplace recognized for its inclusive culture and diverse environment.
Live Operations & Major Incident Manager in Newcastle upon Tyne employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Operations & Major Incident Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in live operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your problem and change management skills. Think of real-life examples where you’ve successfully handled major incidents – this will show you’re the right fit for the role!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that value inclusivity and diversity. Check out our website for roles that match your vibe and values – we’re all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. It’s a small gesture that can make a big difference.
We think you need these skills to ace Live Operations & Major Incident Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your live operations experience and any relevant problem and change management skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about maintaining live digital services and how you can contribute to our inclusive culture. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed major incidents in the past. We’re looking for candidates who can think on their feet and ensure smooth operations, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DWP Digital
✨Know Your Live Operations Inside Out
Make sure you brush up on your live operations experience. Be ready to discuss specific incidents you've managed, how you approached problem-solving, and the outcomes. This will show that you have the hands-on experience they’re looking for.
✨Master Major Incident Management
Prepare to talk about your strategies for managing major incidents. Think of examples where you led a team through a crisis, how you communicated with stakeholders, and what processes you put in place to prevent future issues. This will demonstrate your leadership skills and proactive approach.
✨Emphasise Change Management Skills
Since change management is key in this role, be ready to share your experiences with implementing changes in live services. Discuss how you handled resistance, ensured smooth transitions, and maintained service delivery during these changes.
✨Showcase Your Cultural Fit
This agency values an inclusive culture, so highlight your experiences working in diverse teams. Share examples of how you’ve contributed to a positive work environment and how you adapt to different perspectives. This will help you connect with their values and show you’re a great fit.
