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For Companies At a Glance
- Tasks: Monitor and enhance mobile device services for millions across the UK.
- Company: Join DWP, the UK's largest government department, making a real difference.
- Benefits: Competitive pay, generous pension contributions, flexible hours, and ample holiday leave.
- Why this job: Shape the future of mobile services while working with cutting-edge technology.
- Qualifications: Experience in infrastructure technologies and strong communication skills required.
- Other info: Award-winning culture with excellent career growth opportunities.
The predicted salary is between 73205 - 73205 £ per year.
Pay up to £73,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
We are looking for a Senior Infrastructure Engineer for our multi-disciplinary Product team as part of our DWP Mobile Products service, to join our community of tech experts in DWP Digital. We are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
What skills, knowledge and experience will you need?
- Proven ability to communicate clearly and confidently at all levels and to lead, motivate and inspire teams to deliver high quality outcomes in a complex and fast paced environment.
- Significant experience designing, building, configuring and administering infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android) e.g. Workspace One/Intune.
- A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices.
- Significant experience with Cloud Hosted infrastructure services within AWS and Azure, including knowledge of networking principles in a security conscious environment and an understanding of deploying infrastructure via pipelines using CI/CD tools and methodologies.
- Demonstrable experience of Microsoft Azure / Entra ID / Intune configuration and policies, including knowledge of Identity principles, SSO and Certificate Based Authentication.
- Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA).
- Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework.
You and your role
Imagine starting your day by checking the digital pulse of thousands of mobile devices across DWP. With a quick scan of your dashboards, you know instantly whether everything is running smoothly or if something needs your attention. When a blip appears, you're the one who dives in, investigating, troubleshooting and fixing issues before they ever reach the people who rely on these services to do their jobs. But this role is far more than firefighting. As a Mobile Device Infrastructure Engineer, you help shape the future of DWP's mobile services. You'll design and refine solutions that keep devices secure, compliant and effortless to use, drawing on deep experience with tools like Intune, Workspace ONE and Samsung Knox. Working closely with your product team, you'll influence key decisions and contribute ideas that drive improvements across one of the UK's largest and most diverse tech estates. Throughout the day, you'll be the go-to expert, explaining how a configuration works, sharing insights, and keeping documentation clear and useful. You'll work with suppliers, spot opportunities for improvement and keep a watchful eye on performance trends. And by the time you finish, you've helped keep a vast mobile ecosystem stable, secure and evolving, often solving problems no one even knew were coming.
Details. Wages. Perks.
Location: You'll join us in our brilliant digital hub in Blackpool, Manchester, Newcastle or Sheffield, whichever is more convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £73,205.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Locations
Senior Infrastructure Engineer - Mobile Device Services in Newcastle upon Tyne, North East employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer - Mobile Device Services in Newcastle upon Tyne, North East
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of mobile device management. Be ready to discuss your experience with tools like Intune and Workspace ONE, as well as how you've tackled challenges in past roles.
✨Tip Number 3
Show your passion for the role! During the interview, share specific examples of how you've contributed to team success and improved processes. This will help us see how you'd fit into our community of tech experts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at DWP.
We think you need these skills to ace Senior Infrastructure Engineer - Mobile Device Services in Newcastle upon Tyne, North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role. We want to see how you can bring your unique expertise in mobile device services to our team!
Showcase Your Communication Skills: Since this role involves leading and inspiring teams, it's crucial to demonstrate your ability to communicate clearly. Use examples from your past experiences where you've effectively conveyed complex ideas or motivated a team.
Highlight Relevant Experience: Be sure to emphasise your significant experience with infrastructure technologies and mobile device management. We’re looking for specific examples of how you've designed, built, or supported mobile solutions in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at DWP Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of mobile device management tools like Intune and Workspace ONE. Be ready to discuss your experience with iOS and Android deployments, as well as any cloud services you've worked with, especially AWS and Azure.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in the past. Highlight your experience with troubleshooting and Root Cause Analysis (RCA) to demonstrate your ability to manage problems effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, you'll need to explain configurations and solutions to various stakeholders, so being able to communicate effectively is key.
✨Understand the Bigger Picture
Familiarise yourself with DWP's mission and how your role as a Senior Infrastructure Engineer fits into it. Showing that you understand the impact of your work on the wider community will set you apart from other candidates.