At a Glance
- Tasks: Lead the design of an innovative omni-channel contact centre and transform citizen interactions.
- Company: Join DWP Digital, a leader in public service technology.
- Benefits: Competitive salary up to £99,836 and a generous civil service pension.
- Why this job: Shape the future of public services and inspire teams with your architectural vision.
- Qualifications: Proven experience in technical architecture and leadership skills.
The predicted salary is between 99836 - 99836 £ per year.
DWP Digital is seeking a Lead Technical Architect to join our Digital Channels team. In this high-impact role, you will lead the architecture design of our Digital Channels Contact Centre, driving the transformation from traditional voice services to an integrated omni-channel experience. Your leadership will shape strategies, govern architecture decisions, and inspire teams. You'll design complex solutions, ensuring resilience and scalability while improving citizen interactions with public services.
The position offers a competitive salary up to £99,836 and a civil service pension with substantial employer contributions.
Senior Technical Architect – Omni-Channel Contact Center in Manchester employer: DWP Digital
DWP Digital is an exceptional employer, offering a dynamic work environment where innovation meets public service. With a strong focus on employee growth and development, you will have the opportunity to lead transformative projects that enhance citizen interactions while enjoying a competitive salary and generous pension contributions. Our collaborative culture fosters creativity and teamwork, making it a rewarding place to advance your career in technology.
