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For Companies At a Glance
- Tasks: Lead digital change initiatives and ensure smooth implementation of new services.
- Company: Join DWP, the UK's largest government department, making a real impact.
- Benefits: Competitive pay, generous holidays, flexible hours, and a fantastic pension scheme.
- Why this job: Be part of a team using cutting-edge tech to improve lives across the UK.
- Qualifications: Strong leadership skills and experience in managing digital change.
- Other info: Enjoy a hybrid working model and excellent career development opportunities.
The predicted salary is between 37300 - 52000 £ per year.
Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
We are looking for a Digital Change and Implementation Manager to make sure new digital services land smoothly and deliver real benefits. You will plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you will manage priorities, coach others, and help shape strategies for iterative releases.
DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique.
What skills, knowledge and experience will you need?
- Leadership & Priority Setting: Demonstrates ability to understand and own roles, responsibilities, and business priorities. Communicates priorities, objectives, and expectations in a clear, motivating, and enthusiastic manner to maximise team performance.
- Innovation & Inclusive Culture: Encourages and recognises innovative ideas from a diverse range of colleagues and stakeholders. Creates an environment where individuals feel safe to challenge, take initiative, and know their contributions are valued.
- Strategic Communication & Stakeholder Engagement: Crafts communications that keep senior stakeholders and executive teams engaged and supportive of major changes. Explains complex issues in a clear and accessible way, using varied communication methods to meet individual needs and build trust.
- Sensitive Messaging & Impartiality: Delivers difficult messages with clarity and sensitivity, remaining persuasive when required. Maintains impartiality in discussions and respects diverse interests and opinions.
- Change Communication Planning & Delivery: Experienced in creating and executing communication plans for large-scale IT changes. Identifies and applies the most effective delivery methods, measures outcomes, and adapts when approaches do not work. Promotes a culture of experimentation, resilience, and continuous improvement.
You and your role
In this role, you will work with multiple Digital Service teams and a wide range of stakeholders to ensure deployments are well-planned, aligned with sprint delivery, and meet operational needs. You will play a key role in driving collaboration across organisational boundaries and embedding agile ways of working. You will lead adaptive deployment planning, manage priorities and conflicts, and ensure changes are delivered at pace without compromising quality. You will support the development of strategies for MVP releases and iterative enhancements, working closely with service teams to realise benefits identified in business cases. You will also take ownership of your own learning and development, coaching and mentoring others in best practice for change and implementation.
This role sits within the DWP Place team, an internal platform powered by ServiceNow. Knowledge of ServiceNow IT Service Management, HR Service Delivery, and Security models is preferred.
Details
- Location: You will join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you.
- Hybrid Working: We work a hybrid model - you will spend some time working at home and some time collaborating face to face in a hub.
- Pay: We offer competitive pay of up to £46,547.
- Pension: You will get a brilliant civil service pension with employer contributions worth 28.97%.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You will also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Digital Awards.
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There will be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Digital Change and Implementation Manager in Manchester employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Change and Implementation Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Digital Change and Implementation Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for your interview by practising common questions related to change management and agile methodologies. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Showcase your leadership skills during the interview. Think of examples where you've successfully managed priorities or coached others. DWP values collaboration, so be ready to discuss how you've fostered teamwork in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our community at DWP. Good luck!
We think you need these skills to ace Digital Change and Implementation Manager in Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for digital change and implementation.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of your successes in previous roles. We love to see how you've made a difference and delivered results in digital projects!
Follow the Instructions: Make sure to read the application instructions carefully on our website. Following the process step-by-step will help us get to know you better and ensure your application stands out!
How to prepare for a job interview at DWP Digital
✨Know Your Digital Change Basics
Make sure you brush up on the fundamentals of digital change management. Understand the key principles of agile methodologies and how they apply to deployment planning. Being able to discuss these concepts confidently will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your ability to set priorities and communicate effectively with stakeholders. This role is all about collaboration, so demonstrating your leadership style will be crucial.
✨Engage with Stakeholder Communication
Think about how you would craft communications for different audiences. Be ready to discuss how you would keep senior stakeholders engaged during major changes. Tailoring your communication style to meet diverse needs is key, so have some examples ready.
✨Emphasise Continuous Improvement
Be prepared to talk about how you've fostered a culture of experimentation and resilience in previous roles. Discuss any strategies you've implemented for iterative enhancements and how you've measured their success. This will show that you’re aligned with DWP's commitment to continuous improvement.
