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- Tasks: Develop innovative solutions on the ServiceNow platform for critical UK services.
- Company: Join DWP Digital, the UK's largest government department with a purpose-driven mission.
- Benefits: Competitive pay, generous leave, flexible hours, and a brilliant civil service pension.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative environment.
- Qualifications: Must be a qualified ServiceNow Certified System Administrator with substantial experience.
- Other info: Access to training, mentoring, and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
DWP Digital with Purpose. Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.
What skills, knowledge and experience will you need?
- Substantial experience of any module within ServiceNow.
- Track record of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Demonstrate ability to be able to work in a fast-paced environment either as part of a team or under their own initiative.
- Show leadership and take responsibility for areas of the platform.
- Show initiative when tackling issues, providing potential solutions where applicable.
- Excellent knowledge and experience of IT methodologies such as Agile.
- Candidates must be a qualified ServiceNow Certified System Administrator to be considered.
You and your role
As a ServiceNow Developer in DWP, you will play a key role in expanding one of the largest ServiceNow installations in Europe. You’ll work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues. You will be responsible for delivering high-quality configuration and functionality, sometimes doing the work yourself, but also knowing when to escalate. You’ll create and maintain technical documentation, carry out peer reviews, and act as a subject matter expert within your specialist areas. The role also involves guiding and mentoring junior team members, finding solutions to problems, and contributing to an Agile, fast-paced environment. Supporting your professional growth, DWP will provide access to training to help you further develop your ServiceNow expertise.
Details
Wages and Perks
- Hybrid Working: We work a hybrid model - you’ll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up £5,895 available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
- Pension: You’ll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.
- We have a broad benefits package built around your work-life balance which includes:
- Flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process
We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
ServiceNow Developer in Leeds employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Make sure you can discuss specific modules you've worked with and how you've delivered value in past roles. We want to see your expertise shine!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to tackle hypothetical scenarios related to ServiceNow and demonstrate how you'd approach challenges. We love candidates who can think on their feet!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining DWP and contributing to our mission of making a difference in people's lives.
We think you need these skills to ace ServiceNow Developer in Leeds
Some tips for your application 🫡
Show Off Your ServiceNow Skills: Make sure to highlight your experience with ServiceNow modules in your application. We want to see how you've delivered value in previous roles, so share specific examples of your achievements!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and can connect their skills to what we do.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for technology and how you approach problem-solving. We want to know the real you!
Apply Through Our Website: Remember to apply through our website for a smoother process. It’s super easy, and you’ll find all the info you need to get started. We can’t wait to see your application!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific modules you've worked with and how you've implemented new functionalities in past roles. This will show that you have the hands-on experience they’re looking for.
✨Showcase Your Problem-Solving Skills
DWP is all about finding solutions, so be prepared to share examples of how you've tackled challenges in a fast-paced environment. Think of situations where you took the initiative to resolve issues and what the outcomes were. This will highlight your ability to lead and take responsibility.
✨Get Agile Savvy
Since they value Agile methodologies, make sure you can talk about your experience working in Agile teams. Share how you’ve contributed to sprints, collaborated with team members, and adapted to changes quickly. This will demonstrate that you fit well into their collaborative delivery culture.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. Ask about their current projects, how they measure success, or what opportunities there are for professional development. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
