Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the transition to modern IT services that impact millions of users.
- Company: Join DWP, the UK's largest government department, driving digital innovation.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in public services while shaping the future of digital solutions.
- Qualifications: Experience in IT service management and knowledge of integration technologies.
- Other info: Be part of a diverse team recognised for excellence in tech and inclusivity.
The predicted salary is between 41000 - 65000 £ per year.
As our Senior IT Service Manager you will lead the safe transition from legacy systems to modern, strategic services that underpin critical digital platforms used by millions of people. You'll make sure these migrations happen smoothly, with minimal disruption to live services, and that every change strengthens the reliability and security of DWP's digital ecosystem. Your work will directly influence how citizens interact with government services, ensuring they remain accessible, secure, and resilient. You'll be at the heart of collaboration, working with stakeholders across government, external partners, and technical teams to deliver seamless service performance. From shaping disaster recovery plans to improving service support processes, you'll drive innovation and continuous improvement that reduces risk and enhances user experience. Your decisions really matter: you'll help protect critical services, enable transformation at scale, and leave a lasting impact on how public services are delivered in the UK.
Key Responsibilities
- Working knowledge with Networks, Application Support and Agile Delivery Squads
- Experience delivering complex IT programmes in multi-stakeholder environments
- Detailed knowledge of integration technologies (APIs, File Transfer, Events)
- Strong experience with Service Management Frameworks (ITIL4, Agile Service Management)
Qualifications
- ITIL4 or equivalent service management qualifications are desirable but not essential.
What the role involves
As a Senior IT Service Manager, you'll join a team responsible for leading the migration of DWP Digital Integration customers from legacy products to more efficient, modern strategic solutions, or overseeing their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams. You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This is a high-impact role where your work will shape the future of digital services and strengthen DWP's digital capability for years to come.
DWP Digital with Purpose. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
Compensation and Benefits
- Pay: £57,946 plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work-life balance.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. All usual public holidays apply.
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities
Awards and Recognition
- DWP has been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Senior IT Service Manager in Leeds employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at DWP Digital on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections that can help you stand out!
✨Tip Number 2
Prepare for the interview by diving deep into DWP's digital services. Understand their current projects and challenges. This will not only show your enthusiasm but also help you tailor your answers to demonstrate how you can contribute to their goals.
✨Tip Number 3
Practice common interview questions related to IT service management and agile delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience clearly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources and tips there to help you ace the process. Let’s get you that Senior IT Service Manager role!
We think you need these skills to ace Senior IT Service Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with IT service management, especially in complex environments. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Achievements: Don’t just list your duties; share specific examples of how you’ve successfully led migrations or improved service performance in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with DWP Digital!
How to prepare for a job interview at DWP Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of integration technologies like APIs and file transfers. Be ready to discuss how you've successfully managed complex IT programmes in multi-stakeholder environments, as this will show your understanding of the role's demands.
✨Showcase Your Service Management Skills
Familiarise yourself with ITIL4 and Agile Service Management frameworks. Prepare examples of how you've applied these methodologies in past roles to improve service support processes and drive innovation.
✨Prepare for Collaboration Questions
Since this role involves working closely with various stakeholders, think of specific instances where you've collaborated effectively. Highlight your communication skills and how you’ve navigated challenges in team settings to ensure seamless service performance.
✨Demonstrate Your Impact
Be ready to discuss how your decisions have made a difference in previous roles. Whether it’s about enhancing user experience or shaping disaster recovery plans, concrete examples will help illustrate your potential impact at DWP.
