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- Tasks: Develop innovative solutions on the ServiceNow platform for critical UK services.
- Company: Join DWP Digital, the UK's largest government department with a purpose-driven mission.
- Benefits: Competitive pay, generous holidays, flexible working, and a brilliant civil service pension.
- Why this job: Make a real impact by enhancing digital solutions used by millions every day.
- Qualifications: Must be a qualified ServiceNow Certified System Administrator with substantial experience.
- Other info: Access to training, mentoring opportunities, and a diverse, award-winning work culture.
The predicted salary is between 36000 - 60000 £ per year.
DWP. Digital with Purpose. Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services. We are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We would love you to join us.
What skills, knowledge and experience will you need?
- Substantial experience of any module within ServiceNow.
- Track record of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Demonstrate ability to work in a fast-paced environment either as part of a team or under your own initiative.
- Show leadership and take responsibility for areas of the platform.
- Show initiative when tackling issues, providing potential solutions where applicable.
- Excellent knowledge and experience of IT methodologies such as Agile.
- Candidates must be a qualified ServiceNow Certified System Administrator to be considered.
You and your role
As a ServiceNow Developer in DWP, you will play a key role in expanding one of the largest ServiceNow installations in Europe. You will work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues. You will be responsible for delivering high-quality configuration and functionality, sometimes doing the work yourself, but also knowing when to escalate. You will create and maintain technical documentation, carry out peer reviews, and act as a subject matter expert within your specialist areas. The role also involves guiding and mentoring junior team members, finding solutions to problems, and contributing to an Agile, fast-paced environment. Supporting your professional growth, DWP will provide access to training to help you further develop your ServiceNow expertise.
Details
Wages and Perks
- Hybrid Working: We work a hybrid model - you will spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up to £5,895 available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
- Pension: You will get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You will also get all the usual public holidays.
- We have a broad benefits package built around your work-life balance which includes:
- Flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There will be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Locations
ServiceNow Developer in Leeds, Yorkshire employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer in Leeds, Yorkshire
✨Tip Number 1
Get your networking game on! Connect with current DWP employees on LinkedIn and engage with their posts. This can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. We should be ready to discuss specific modules and how we've implemented solutions in past roles. Real-life examples will make us stand out!
✨Tip Number 3
Show off our Agile experience! DWP values fast-paced environments, so let’s highlight any projects where we’ve successfully adapted to changes and delivered results quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to match what DWP is looking for directly.
We think you need these skills to ace ServiceNow Developer in Leeds, Yorkshire
Some tips for your application 🫡
Show Off Your ServiceNow Skills: Make sure to highlight your substantial experience with ServiceNow modules in your application. We want to see how you've delivered value in previous roles, so share specific examples of your achievements!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with our needs.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for technology and how you can contribute to our collaborative environment. Remember, we want to know the real you!
Apply Through Our Website: To make things easier for us both, apply directly through our website. It’s straightforward, and you’ll find all the instructions you need to get started. We can’t wait to see your application!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific modules you've worked with and how you've implemented new functionalities in past roles. This will show that you have the hands-on experience they’re looking for.
✨Showcase Your Problem-Solving Skills
DWP is all about finding solutions, so be prepared to share examples of how you've tackled challenges in a fast-paced environment. Think of situations where you took the initiative to resolve issues and what the outcomes were. This will highlight your proactive approach.
✨Emphasise Team Collaboration
Since you'll be working in a collaborative delivery team, it’s important to demonstrate your ability to work well with others. Share experiences where you’ve successfully collaborated with colleagues or mentored junior team members, as this aligns with their team-oriented culture.
✨Familiarise Yourself with Agile Methodologies
DWP values Agile methodologies, so make sure you can speak confidently about your experience with Agile practices. Discuss how you've applied Agile principles in your previous projects and how they contributed to successful outcomes. This will show that you fit right into their working style.
