At a Glance
- Tasks: Lead the design of user-centred services that make a real difference to people's lives.
- Company: Join DWP, the UK's largest government department focused on digital transformation.
- Benefits: Enjoy a competitive salary, hybrid working, flexible hours, and a strong pension scheme.
- Other info: Be part of a dynamic team dedicated to improving outcomes for millions.
- Why this job: Shape the future of essential services while mentoring others in a supportive community.
- Qualifications: Proven experience in service design and excellent communication skills are essential.
The predicted salary is between 75026 - 80267 £ per year.
Pay up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP.
Digital with Purpose.
DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society.
As part of the UK's largest government department, we support millions of people every day through essential products services and payments.
We are looking for a confident, inquisitive and collaborative Lead Service Designer to help shape the future of these services.
You will work across Working Age Services and the wider department to identify and understand complex problems, collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens.
You’ll need strong facilitation skills to bring teams and stakeholders together, create shared understanding and drive innovation through user‑centred design and emerging technologies.
We’ve got a supportive user‑centred design community committed to creating accessible services that meet the needs of all users.
As a Lead Service Designer, you will also play an important leadership role, mentoring others and helping to develop service design capability across the organisation.
Skills, Knowledge, and Experience Significant experience designing and delivering end‑to‑end services that address complex user, business and organisational challenges.
Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes.
Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user‑centred design.
Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes.
Experience working with policy and strategy teams is also highly desirable, as a key aspect of the role will involve helping to shape our approach to emerging policy areas.
About You and Your Role As a Lead Service Designer, you will help shape the future of DWP's Working Age Services by bringing together user needs, policy and business priorities to design services that deliver better outcomes.
Working Age Services develops and operates products and services that support millions of people.
This includes the Work Hub - a suite of digital tools that helps people understand their skills, explore careers, identify development opportunities, access training and move into work.
We also deliver Universal Credit and other benefit
LeadService Designer employer: DWP Digital
DWP Digital is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Leeds. With a competitive starting salary of £70,000 and a comprehensive benefits package, including a civil service pension, employees enjoy flexibility through a hybrid working model, allowing for a healthy work-life balance. The company prioritises employee growth, providing ample opportunities for professional development while working with cutting-edge technologies like VXLAN and next-generation firewalls.
StudySmarter Expert Advice🤫
We think this is how you could land LeadService Designer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like DWP Digital, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like DWP Digital and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace LeadService Designer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for DWP Digital and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at DWP Digital
✨Get to Know Public Sector Values
Before your interview with DWP Digital, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for DWP Digital.
