At a Glance
- Tasks: Lead the design of an innovative omni-channel contact centre and transform traditional services.
- Company: Join DWP Digital, a leader in public service technology.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team shaping the future of public services.
- Why this job: Make a real difference in citizen interactions with cutting-edge technology.
- Qualifications: Proven experience in technical architecture and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
DWP Digital is seeking a Lead Technical Architect to lead the design of the Digital Channels Contact Centre (DC3). You'll guide the transformation of traditional voice services to an integrated omni-channel setup, shaping the architecture strategy and influencing senior stakeholders to enhance citizen interactions with public services. This impactful role requires designing complex solutions across cloud and on-premise environments, while ensuring solutions meet strategic goals.
Key responsibilities include:
- Managing architecture governance
- Mentoring team members
Lead Technical Architect – Omni-Channel Contact Centre employer: DWP Digital
DWP Digital is an exceptional employer that prioritises innovation and collaboration, offering a dynamic work culture where your contributions directly enhance public services. With a strong focus on employee growth, we provide ample opportunities for professional development and mentorship, ensuring you thrive in your role as a Lead Technical Architect. Located at the heart of the public sector, our team is dedicated to transforming citizen interactions through cutting-edge technology, making your work both meaningful and rewarding.
