Lead Digital Practice Support Manager

DWP. Digital with Purpose.

We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager.

Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged.

From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, they have a crucial role in defining what it is like to work in DWP.

DWP is the UK\’s largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.

You and your role

As a Lead Digital Practice Support Manager at DWP Digital, you\’ll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice.

You\’ll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers.

Your role involves leading a team, managing communications, and creating engaging content to strengthen community identity and collaboration.

You\’ll also oversee the delivery of complex communication plans, resolve escalations, and implement performance metrics to improve practice maturity.

By sharing best practices and building strong relationships across departments, you\’ll help shape a consistent and effective support framework for the wider digital community.

What skills, knowledge and experience will you need? How will this be assessed?

The application process for these roles includes both a technical statement and a personal statement.

This is your opportunity to showcase clear examples and evidence of how you meet the following:

Technical statement:

• Impact – Your experience of introducing, promoting and encouraging new ideas (complementing and supporting organisational objectives) that engage and enliven a large and diverse community (ie – 1000+ people) leading to discernible improvements in engagement.

An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.

Personal Statement:

• Has significant demonstrable experience of introducing different methods for communication which have made the most of digital resources whilst getting value for money and monitoring the effectiveness of own and team communications, taking action to improve where necessary.
• Can demonstrate excellent written and verbal communication skills, setting and embedding standards for communication and providing overall editorial control to ensure appropriate content, messaging, tone and consistency in all communication.
• Extensive experience and proven track record of identifying evaluation criteria to analyse the effectiveness of communication against objectives and subsequently using data analysis and excellent presentational skills to confidently present the findings in a compelling and engaging format.
• Influential, with demonstrable experience of working across boundaries to successfully deliver large-scale events both virtual and in-person, realising value for money whilst meeting the diverse and complex needs of the target audience.

Details. Wages. Perks.

Location: You\’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model – you\’ll spend some time working at home and sometime collaborating face to face in a hub.

Pay: We offer pay of £55,557.

Pension: You\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year.

Holidays: A generous leave package starting at 25 days and rising to 30 days over time.

You can also take up to 3 extra days off a month on flexi-time. You\’ll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023(Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with \’I Can Be Me in DWP\’
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.

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