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For Companies At a Glance
- Tasks: Ensure smooth running of digital services for Retirement, Bereavement, and Care benefits.
- Company: Join DWP Digital, the UK's largest government department with a mission to empower millions.
- Benefits: Competitive pay, generous holidays, flexible working, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: Experience in IT service management and strong communication skills.
- Other info: Hybrid working model and excellent career progression opportunities.
The predicted salary is between 38772 - 43300 £ per year.
Overview
ITSM
Pay of £38,772 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for an IT Service Manger to join our community of tech experts in DWP Digital.
DWP is the UK\’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
We\’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.
What skills, knowledge and experience will you need?
- Lead criteria – Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services.
- Knowledge of IT Service Continuity Management and IT Disaster Recovery testing in large and complex organisations.
- Knowledge of applying Service Management processes to Patching and Security Vulnerabilities activities.
- Experience in working with Senior Business Stakeholders to deliver IT service excellence.
- Experience of process and continual service improvement. This involves challenging the status quo and analysing existing processes to identify and implement opportunities for improvement.
You and your role
You\’ll be making sure the digital services that support Retirement, Bereavement and Care benefits are running smoothly. You\’ll be keeping a close eye on systems that help our agents process claims and make sure customers get the right payments without delays. When something goes wrong, you\’ll be the one coordinating the fix, working with technical teams, suppliers and service delivery colleagues to get things back on track quickly.
You\’ll spend time talking to agents, understanding their challenges and making sure their voices are heard in digital discussions. You\’ll track incidents, manage problems and keep everyone updated on what\’s happening. You\’ll also help plan and manage changes to services, making sure they\’re done properly and don\’t cause disruption.
Details. Wages. Perks.
Location: You\’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you\’ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £38,772
Pension: You\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £11,000 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexitime. You\’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \’I Can Be Me in DWP\’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable, so our application and selection process are just two stages:
Apply: complete your application on Civil Service Jobs. There\’ll be full instructions when you click through.
Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
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IT Service Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at DWP. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on ITIL processes and be ready to discuss how you've tackled service management challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for digital services! When you talk about your experiences, highlight how you've improved processes or enhanced user experiences. We love candidates who are proactive and innovative!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our community of tech experts at DWP Digital.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in IT service management. Use keywords from the job description, like ITIL and service continuity, to show we’re on the same page.
Showcase Your Problem-Solving Skills: We want to see how you handle challenges! Include examples of how you've coordinated fixes or improved processes in past roles. This will help us understand your approach to keeping services running smoothly.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. Make it easy for us to see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at DWP Digital
✨Know Your ITIL Inside Out
Make sure you brush up on your Service Management Framework knowledge, especially ITIL. Be ready to discuss how you've applied these processes in large-scale IT organisations, as this will be crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've coordinated fixes during incidents and managed problems effectively. Highlight your experience working with technical teams and stakeholders to demonstrate your ability to keep services running smoothly.
✨Emphasise Continuous Improvement
Be ready to talk about times when you've challenged the status quo and implemented process improvements. This shows that you're proactive and committed to enhancing service delivery, which is key for the IT Service Manager role.
✨Understand the User Perspective
Familiarise yourself with the challenges faced by agents in processing claims. Being able to articulate how you would ensure their voices are heard in digital discussions will set you apart as a candidate who truly understands the end-users.
